Advance your career with Octave as a Senior IT Support Specialist in Calgary, Canada. This hybrid role emphasizes delivering high-quality IT support across a diverse internal user base in North America.As a key member of the IT team, your role will involve resolving intermediate technical issues and managing the life cycle of end-user hardware. You will engage with sales, software development, and admin personnel, demonstrating professionalism and commitment to service excellence while juggling multiple workflows.Key Responsibilities:• Provide comprehensive IT support for local and remote users• Efficiently resolve service incidents using ServiceNow• Manage escalation of complex issues to relevant technical teams• Oversee procurement, configuration, and shipment of hardware• Follow company standards and documentation rigorouslyRequirements:• Intermediate proficiency in Windows and Mac OS• Strong verbal and written communication skills• Proven problem-solving and analytical thinking capabilities• Familiarity with Microsoft Office 365 suite• Experience with Microsoft cloud solutions is advantageousBring your technical skills to Octave and help enhance the user experience through effective IT support.#J-18808-Ljbffr
Calgary Senior It Support Specialist
OCTAVE
calgary, calgary
Published 20 days ago
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