We are looking for a dedicated, ambitious, and self‑driven Customer Success Manager (CSM), Enterprise. As a CSM, you will report to a Director of Customer Success and help customers achieve business value through Varicent’s tools. You’ll collaborate across teams to drive success planning, adoption, change management, renewal, and expansion of Varicent’s SaaS solution. What You’ll Do Serve as the main point of contact and liaison between customers and Varicent. Represent the voice of the customer to provide input into core product, marketing, and sales processes. Lead renewals and proactively identify expansion opportunities in each account. Create and manage value‑based success plans with clear business outcomes, objectives, stakeholders, milestones, risks, and metrics. Drive high usage of Varicent products through adoption plans and execution. Develop deep product expertise to increase customer usage. Build and maintain strong relationships with business and technical decision makers. Engage customers early in their lifecycle—onboarding, implementation, change‑management coaching, success planning, and future vision setting. Coordinate with external partners and internal Varicent teams to secure buy‑in and support lifecycle activities. What You’ll Bring 5+ years of experience in Customer Success or Account Management in a SaaS or software company, particularly with large enterprise accounts. Passionate about the future of work and positively impacting large organizations. Team‑player with a track record of excelling in fast‑growing environments. Strong communication skills; able to build trust with executives, administrators, and technical leads. Ability to work independently, building strategic success plans and executing them through tactics. Proven ability to map customer business processes to product capabilities. Strong interpersonal skills that establish trusted advisor relationships. Excellent organizational and time‑management skills to manage multiple projects simultaneously. Familiarity with customer success tools such as Salesforce, Gong, Zoom, Excel, PowerPoint, ChurnZero. Adaptable mindset with an ability to handle change. Self‑motivated with a “can‑do” attitude. Experience negotiating contracts and managing large renewals. Cultural awareness and appreciation for diversity. Bachelor’s degree in Information Technology, Business, Finance or related field (preferred). Willingness to travel up to 10%. Benefits & Compensation Base salary range: $93,300.00 – $121,000 CAD. Eligible to participate in variable compensation program. Final compensation may vary based on experience, skills, designations, and market conditions. Varicent is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation during the recruitment process, please email #J-18808-Ljbffr