Lead technical services to enhance customer experiences from pre-sale to launch. This strategic role requires expertise in sales engineering, professional services, and effective operational scaling.As the Director of Technical Services, you will oversee a high-performing team to ensure technical success for complex customers. Your focus on operational excellence will drive increased revenue and maximize customer retention. The position demands a leader with strong capabilities in consulting, mentoring, and cross-functional collaboration with product and engineering teams.Key Responsibilities:• Lead and grow Sales Engineering and Professional Services teams• Define and optimize Professional Services offerings for success• Collaborate across departments to align technical capabilities• Establish data-driven frameworks for performance improvement• Drive feature adoption initiatives and related projectsRequirements:• Over 10 years in customer-facing technical roles• 5+ years in a leadership position within SaaS• Strong knowledge of APIs, webhooks, and integrations• Proven strategic thinker with exceptional communication skills• Eager to learn and develop skills continuouslyShape the future of customer interactions with your technical acumen and operational strategy.#J-18808-Ljbffr
Director Of Technical Services Driving Customer Success In Saas
THINKIFIC
, , canada, , , canada
Published 27 days ago
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