Lead your team at Tiffany & Co. as a Contact Centre Team Lead, ensuring a luxury client experience across all interactions. Drive sales and enhance relationships in a collaborative setting.As a Team Lead, your primary responsibility will be to guide your team in delivering high-quality client service that aligns with Tiffany's rich tradition. You will manage both strategy and execution while fostering an inclusive environment for growth. Your hands-on leadership will enable the team to meet sales objectives and elevate the overall client experience.Key Responsibilities:• Guide the team to meet luxury service standards• Clearly outline business goals for team motivation• Track performance metrics and identify gaps• Conduct regular team meetings and manage training• Monitor service quality and address performance issuesRequirements:• 3+ years in luxury retail or customer service• Proven skills in client engagement and sales• Effective performance management abilities• Willingness to work flexible hours• Familiarity with Microsoft Office and POS systemsLead your team at Tiffany & Co. and make a lasting impact on client experiences and business success.#J-18808-Ljbffr
Team Lead For Contact Centre At Tiffany
TIFFANY & CO.
toronto, toronto
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