Why N-ableAt N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll besurrounded by people who believe in what they do—and in you. What You'll DoThe Senior Marketing Operations Manager sits at the intersection of Demand Marketing, Sales, SDRs, and BizApps, translating GTM strategy into scalable, auditable, and high-converting systems. You will be responsible for ensuring demo requests, trial signups, and contact flows are routed correctly, booked quickly, and attributed accurately. In this exciting role, you will: Own end‑to‑end configuration and administration of Chili Piper (Concierge, Distro, Handoff, Scheduling) Design and maintain routing logic across all regions (NA, EMEA, APAC), all products, and ICP type Continuously optimize speed‑to‑lead, meeting show rates, and booking conversion Partner with SDR and Sales Ops teams to improve MQL conversion, inbound handoffs, and meeting quality Monitor and drive improvements to data integrity including routing stamping, meeting booking visibility, and funnel reporting (MQL → SAL → SQL) Partner with Demand Marketing to operationalize event meeting booking, demo requests, and contact sales flows Own Chili Piper integration with Marketo, Salesforce, Microsoft Outlook, and reporting tools Document routing rules and system dependencies Build and maintain dashboards tracking inbound conversion rates, speed‑to‑first‑outreach, meeting booking and show rates by channel Analyze routing performance and recommend improvements Support executive and GTM leadership with clear, actionable insights Identify risks, data gaps, and process breakdowns before they impact pipeline What You'll Bring2+ years of experience with marketing operations, revenue operations, or go-to-market operations strategy Direct experience owning Chili Piper in a complex B2B SaaS environment Deep Salesforce expertise (Leads, Contacts, Accounts, Campaigns, Opportunities) Experience supporting inbound demos and trial motions at scale Strong understanding of MQL/SAL/SQL lifecycle mechanics Experience with Marketo or similar MAP Global routing experience (multi-region, multi-product) Familiarly with speed-to-lead benchmarks and inbound optimization best practices Highly analytical and metrics-driven Exceptional attention to detail and data hygiene Strong documentation and process design skills Purple PerksMedical, dental and vision – for employee, partner, and children! Generous PTO and observed holidays 2 Paid VoluNteer Days per year Pension Plan with company-contribution Employee Stock Purchase Program Discounted gym access at several local facilities FuN-raising opportunities as part of our giving program N-ablite Learning – custom learning experience as part of our investment in you About N-ableAt N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful. #LI-TG #LI-Ottawa#J-18808-Ljbffr