Become a Client Relations Lead specializing in EOR at Rippling. Address complex escalations and drive resolution with your in-depth knowledge of HR operations and compliance.This role requires managing high-impact client escalations, acting as the primary lead during critical issues across various countries. Your experience—8 years minimum—in global HR and EOR services will be crucial for navigating intricate employee relations and regulatory challenges. You'll coordinate with multiple teams, ensuring aligned strategies and timely execution to mitigate churn risk effectively.Key Responsibilities:• Lead cross-country case management for escalations• Build comprehensive resolution plans with accountability• Conduct structured triage and action planning for issues• Initiate collaborative problem-solving sessions• Document escalation channels and governance structuresRequirements:• 8+ years in HR operations or program leadership• Proven success managing complex client issues• Strong operational and compliance knowledge• Excellent communication and influencing skills• Flexibility to support during off-hours escalationsSupport Rippling’s mission with your expertise in managing client relations and ensuring effective employee experiences across borders.#J-18808-Ljbffr
Client Relations Lead - Eor At Rippling
RIPPLING
, , canada, , , canada
Published 19 days ago
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