Sydney, NS Client Services Manager We are seeking a client‑focused and relationship‑driven professional to serve as the primary liaison between our BPO contact center and our clients. The role involves managing client expectations, ensuring service delivery, and driving account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Serve as the main point of contact for assigned client accounts. Ensure service delivery aligns with client expectations, SLAs, and KPIs. Conduct regular business reviews and performance presentations with clients. Collaborate with operations, QA, and training teams to resolve issues and implement improvements. Identify opportunities for account growth and upsell additional services. Manage client onboarding, transitions, and change requests. Monitor client satisfaction and proactively address concerns. Qualifications Bachelor’s degree in Business, Communications, or a related field (preferred). 3+ years of experience in client services or account management in a BPO or contact center. Strong relationship management and communication skills. Ability to analyze data and present insights to clients. Experience managing multiple client accounts simultaneously. Familiarity with CRM tools and reporting platforms. Location & Eligibility Must be authorized to work in the country where the job is based. Program & Security Requirements Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Benefits Paid Time Off – Earn PTO and paid holidays. Health Benefits – Full‑time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance – Access to life insurance options. Supplemental Insurance – Accident and critical illness coverage. Career Growth – Opportunities for internal promotion. Paid Training – Learn new skills while earning a paycheck. Work Environment – Team‑oriented culture, collaboration. Casual Dress Code – Comfortable work attire. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on any protected characteristic. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI is committed to a diverse and equal‑opportunity work environment and provides reasonable accommodations to qualified employees with disabilities. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! #J-18808-Ljbffr