AJW Technique Inc. is hiring a Customer Experience Specialist (Spécialiste expérience client) for a permanent full‑time position (40 h per week) based at 7055 Alexander Fleming Street, Saint‑Laurent, QC H4S 2B7. Key Responsibilities Gestion de la relation client / Customer relationship management Act as the primary point of contact for assigned customer accounts, fostering strong relationships based on trust. Provide timely and proactive updates on account activity, including ongoing projects, repair status and order progress. Address and resolve customer concerns with urgency and professionalism, ensuring a high level of satisfaction. Operational support and quotes: prepare and submit accurate quotes based on disassembly and inspection reports within the specified time frame, ensuring quotes meet customer expectations while supporting profitability. Monitor the entire repair and service lifecycle, identify potential delays or issues, and take corrective action to maintain service excellence. Manage customer work in progress (WIP) in compliance with KPIs and business performance objectives. Maintain strategic perspective and stay abreast of market trends such as Beyond Economic Repair (BER), Fair Market Value (FMV), fixed pricing models and billing thresholds; provide strategic recommendations that promote both customer success and company profitability. Qualifications Maîtrise de l’anglais (communication interne et externe) ; la connaissance du français est un atout important. High school diploma minimum. Au moins 4 ans d’expérience pertinente ou similaire dans l’industrie de la maintenance de l’aviation ou de l’aérospatiale (MRO est un atout important). Maîtrise des systèmes de gestion de la relation client (CRM) et de la collecte de feedback clients; connaissance de HubSpot et/ou Quantum est un atout. Customer‑centric mindset with a passion for delivering exceptional service and building long‑term relationships. Strong knowledge of best practices in account management and customer experience trends to strategically grow accounts and drive innovation. Strategic perspective and creative thinking to identify new business opportunities and deliver innovative solutions aligned with both customer needs and business goals. Benefits (English & French) Competitive salary: $31–$38 per hour depending on experience / 31 $ à 38 $ de l’heure selon l’expérience. Competitive annual bonus plan / Plan de bonus annuel compétitif. Employee benefits upon hiring (group insurance, pension fund, etc.) / Avantages sociaux dès l’embauche (assurance collective, fonds de pension, etc.). Personal days / Journées personnelles. Sick days / Jours de maladie. Flexible work schedule / Horaire de travail flexible. Continuing education / Formation continue. Employee assistance program / Programme d’aide aux employés. Et plus… / And more +++. Employment Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Customer Service. Industries: Airlines and Aviation. Contact Information Please send your application to Marc Jazrawi, CRHA / CPHR, HR Advisor by email at or by phone at +1 514 339 5104. EEO Statement AJW Group subscribes to employment equity principles and strives to ensure that our workforce reflects the Greater Montreal community. #J-18808-Ljbffr