BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver, actively seeking new opportunities that drive innovation for our clients’ businesses. Summary The Senior Property Manager, Landlord Engagement is responsible for overseeing the operational and tenant/landlord relationship management as per the operating parameters and standards of the Infrastructure Ontario (IO) contract and BGIS. The role acts as a key liaison between ownership, landlords, tenants, vendors, and IO/internal stakeholders to resolve complex landlord matters, enforce lease obligations, manage disputes, and ensure properties operate efficiently and in compliance with lease agreements while maintaining and enhancing the relationship with landlords. Key Duties & Responsibilities People Leadership Full involvement with recruiting talent. Provides mentoring, coaching and guidance to all team members. Objectively recommends compensation adjustments. Manages all aspects of performance. Property Management Liaises with tenants on day-to-day property management issues. Supervises employees, including directing activities, establishing goals and objectives, performance evaluation, and communicating vision for operations and maintenance. Monitors service level request escalations from tenants, PD’s and IO Operations and ensures that they are within the scope of the leases. Acts as the primary point of contact for landlords regarding operational, financial, and lease-related escalations. Interprets and enforces commercial lease agreements, including rent obligations, operating costs, CAM reconciliations, maintenance responsibilities, and landlord/tenant covenants. Resolves landlord disputes related to repairs, maintenance obligations, common area issues, access rights, and lease compliance. Negotiates resolutions for landlord service deficiencies, escalations, and operational concerns. Builds strong relationships with tenants, landlords, vendors, and internal business units. Addresses tenant escalations involving landlord service levels or property conditions. Performs other duties as required. Knowledge & Skills Community college diploma or equivalent training. Minimum 5-10 years of property management experience. Extensive relationship management with clients, tenants, landlords, and colleagues. Excellent interpersonal and communication skills, both oral and written. Self-motivated with the ability to work independently. Demonstrated flexibility, organizational, and leadership qualities including strong teamwork, coaching, and mentoring. Demonstrated ability to work independently in a multi-task high-pressure work environment. Professional with a positive attitude and mature, diplomatic demeanor. Demonstrated analytical, conceptual thinking, and problem-solving skills. Strong relationship management skills and customer service orientation. Excellent negotiating, analytical, and problem resolution skills. Excellent project management abilities. Strong working knowledge of MS Office. Licenses and Professional Accreditation CPM through Institute of Real Estate Management. This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role. BGIS is an equal opportunity employer. We welcome applications from all backgrounds. If you require accommodation during the recruitment process, please contact us. #J-18808-Ljbffr