What’s the opportunity? As Manager, you will support a centralized function to ensure first-line compliance with the Enterprise Issue Management Standard, driving consistent and timely issue resolution, risk mitigation, and governance across Personal and Commercial Banking. This role is responsible for the maintenance, communication, and holistic management of issues. What will you do? Oversee first‑line adherence to the Enterprise Issue Management Standard, ensuring policies, procedures and controls align with regulatory and organizational requirements. Develop and execute workflows for issue intake, prioritization, investigation and resolution, ensuring consistency and timeliness, and foster cross‑functional collaboration to address systemic issues and prevent recurrence. Oversee and assess the completeness and quality of issue records, which include the end‑to‑end lifecycle of each issue. Advise and partner with issue owners to analyze issue root cause and appropriate action plans. Support the Sr. Manager in interactions with first‑line businesses, second‑line compliance and GRM Operational Risk teams, auditors, and regulators for issue‑related matters. Partner with 1LOD Operational Risk teams for issues emerging from control testing, operational risk events, risk measure breaches, etc. Develop and maintain procedures and/or job aids for issue management. Contribute to the issue management report. Demonstrate a collaborative approach in dealing with colleagues and service partners. Contribute to the overall success of the team by sharing ideas and best practices, and valuing and building on ideas presented by others. What You Need To Succeed Must have 3‑5 years’ experience in a risk and control function such as compliance audit, risk management. 3+ years’ experience in the financial industry. Experience leading Issue Management activities. Strong communication skills (written and oral). Nice to have Operational risk management background. Internal Audit background. Technology savvy / self‑sufficient with excellent working knowledge of Archer, Tableau/Power BI. Experience operating in a highly matrixed environment. Demonstrated ability to think critically and work collaboratively. What’s in it for you? A comprehensive Total Rewards Program. Ability to make a difference and lasting impact. Opportunity to work in a dynamic, collaborative, progressive, and high‑performing organization. Job Skills Analytical Thinking, Communication, Decision Making, Issue Management, Problem Resolution, Risk Control, Teamwork. Additional Job Details Location: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: #J-18808-Ljbffr