Overview Job Title: Assistant Store Manager Reports To: Store Manager Location: White Oaks Mall, London ON Salary: $19.60/hr + commission + bonus Requirements: 32-40hr/week open availability We are actively hiring for this position Our team at WOW! mobile boutique™ is passionate about providing the best‑in‑class wireless retail experience focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional lineup of wireless carriers, latest devices and a wide array of accessories allows us to offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premier wireless retailer. The Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day‑to‑day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards. What you will achieve: Assist with leading a sales team in a dynamic and results‑driven culture Lead by example in all sales behaviours, following our sales process Manage timekeeping, including investigating and clearing exceptions daily and creating schedules Lead daily sales huddles to set and track sales pace for the day Ensure operational excellence by following and enforcing our policies and procedures Maintain a high level of integrity with yourself and your team Manage store supplies and inventory Participate in and deliver documented coaching to your team Check and process inventory RMAs daily or as needed Complete Transactional Audits daily, share results with Manager and coach back accordingly Resolve customer escalations Attend and participate in all required scheduled calls or webinars Conduct daily cleaning of all areas of the kiosk including maintenance of live demo devices Assume Store Manager duties when they are absent Handle Trade‑In processing and shipping Be flexible to work a variety of shifts including evenings and weekends based on business needs What we’re looking for: Be Ready To initiate conversations with mall traffic To change and adapt in a fast‑paced environment Be Real Be your genuine self Approach each customer in a unique and personalized way Be Great Invested in personal and professional growth and development Open to feedback and coaching 1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency Comfortable with modern technology Flexible to work a variety of shifts including evenings and weekends based on business needs What we offer: Competitive wages 50% of your monthly wireless plan Unlimited Commission structure Sales bonus based on store achievements Competitive group benefit package Physical Job Requirements: Ability to lift 30-50 pounds Ability to stand for extensive periods of time WOW! mobile boutique is committed to providing an inclusive and equitable hiring experience and encourages all qualified candidates to apply. WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Match Retail is a certified Great Place to Work® in Canada. #J-18808-Ljbffr