Overview Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. A team where everyone makes play happen. This role sits at the intersection of production operations, incident response, and DevOps engineering, with a focus on production support, incident triage, bug investigation, and automation to reduce operational load over time. Responsibilities Production Operations & Incident Ownership (Core Responsibility)Act as a first responder for production incidents, outages, and customer-reported issues Investigate issues using logs, metrics, dashboards, and tracing Determine root cause and either resolve directly or drive resolution across teams Own issues end-to-end, from report to mitigation to follow-up improvements Identify recurring problems and reduce them through automation or tooling Cross-Team CollaborationWork closely with backend, platform, infrastructure, and product teams Translate operational pain points into actionable engineering work Coordinate fixes when multiple teams are involved and ensure accountability DevOps, Automation & Reliability Engineering (Growing Focus)Build and maintain CI/CD pipelines Write automation scripts to reduce manual or error-prone operational tasks Improve monitoring, alerting, and dashboards Make configuration changes that improve system stability and reliability Help drive adoption of internal tools and best practices Who Thrives in This Role Engineers who enjoy debugging real production problems People comfortable being the point owner when something breaks Candidates with experience in technical support, production operations, SRE, or platform teams Engineers who want to grow deeper into DevOps by learning from real operational context Strong communicators who can work across teams to get issues resolved Required Qualifications Reliability Mindset - 2+ years of experience with incident management, on-call rotations, and post-incident analysis 5+ years experience in managing distributed, scalable and resilient high-performing systems Comfortable working in incident-driven environments Ability to work effectively in a collaborative team environment and communicate complex technical concepts clearly to non-technical teams C#/.NET experience (C++ an asset) Familiarity with CI/CD concepts and automation scripting Experience with container workload technologies such as Kubernetes, Helm and Docker Experience with monitoring/observability systems such as Prometheus, Grafana and/or Datadog Experience with continuous integration and delivery, using pipeline automation systems such as Jenkins, GitLab and GitHub Bachelor's degree in Computer, Software Engineering, Computer Science or related concentration, equivalent and/or combination of education and work experience About Electronic Arts: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA will also consider employment-qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr