Job ID:10007Employment Type:Existing RoleWorking Business Language:English. This role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English.Salary:At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $120,000 - $160,000. Candidates with salary expectations outside of the range are still encouraged to apply.About Us:At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth, NS.The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.Job Overview Under minimal supervision, this role contributes to Wawanesa’s success by providing high level design of enterprise IT solutions, developing enterprise technology roadmaps, architecture standards and principles, to meet business objectives taking into account the existing architectural landscape at Wawanesa. The architect ensures IT solutions are implemented following the solution architecture design.Job ResponsibilitiesDevelop and maintain current state architecture models and artifacts including the four key domains of architecture: Business, Application, Data, and TechnologyGather solution architecture requirements from various sources including interviewing business and IT stakeholders, established architecture standards and principles, and reference architecturesIdentify solution non-functional requirementsIdentify key business and technology drivers that impact application architectures, such as end-user requirements, existing application environment (including legacy and packaged systems), and non-functional requirementsEvaluate alternate approaches and develop target state architecture models based on project objectives, architecture requirements, and non-functional requirementsProvide leadership and direction guidance to solution delivery teams to ensure solution design and implementation aligns to the target state architecture, as well as to identify when it is necessary to modify the architecture to accommodate solution needsEnsure architectural compliance of solutions to enterprise architecture standards and principlesParticipate and provide architectural guidance in the construction, modeling, and design of prototypes, proofs of concepts and working models of complex or new design elementsEnsure that all aspects of the solution design follows best practices and meets the requirements of the business by participating in conceptual and physical design, participating in design reviews and approving/signing off on design deliverablesEnsure proper and effective reuse of application and technical services, patterns, frameworks and standard tools and templates in the proposed solutionDesign external system interface architecture, including appropriate application of techniques and standards such as service-oriented architecture, web services, etcCreate and maintain system and architecture design standards and provide guidance to project teams regarding guiding principles, system and application design, coding and design standardsDevelop enterprise application and technology architecture roadmaps based on corporate business and IT objectives and strategiesReview and provide recommendations for continuous improvements to architecture practiceMentor and lead other architects on team to ensure application of consistent architecture practiceA primary responsibility of this role is to safeguard confidentiality of any data they come across in their daily dutiesPerform other duties as assignedQualifications5+ years IS architecture experience10+ years of full lifecycle solution design experience using object-oriented analysis and design, preferably in a mid-sized or large enterpriseBachelor’s degree in computer science, a related analytical discipline, or equivalent experienceAbility to design clear logical and physical architectures spanning contact center platforms, CRM, integration and data layers, and identity and security controlsExperience acting as an architecture authority and establishing standards and patterns that address scalability, availability, security, privacy, supportability, cost, and technical debtExperience working with contact center operations, CRM product owners, vendors, and implementation partnersStrong understanding of contact center operating models and how technology choices affect customer experience, agent efficiency, supervisory workflows, and reportingHands-on experience with Genesys Cloud CX is an asset, including Genesys Architect, queue and routing design, omnichannel patterns, agent and supervisor experience, and integration with enterprise systems through APIs and event-based patternsAbility to align CRM implementations with contact center processes to maintain consistent customer context across interactionsExperience with Salesforce CRM is a strong asset, especially Service Cloud, including data models, security and access, case management, service workflows, performance, scalability, and maintainabilityExperience integrating CCaaS platforms with CRM solutions, including screen pop, customer context synchronization, interaction logging, lifecycle tracking, and workflow automationStrong understanding of integration trade-offs, including native versus custom integrations, latency, resilience, data consistency, and avoiding tight coupling between contact center logic and CRM customizationFamiliarity with coordinated solutions such as CX Cloud from Genesys and Salesforce, or equivalent patterns that tightly align CCaaS and CRM platforms, is an assetUnderstanding of enterprise AI considerations, including privacy, security, responsible use, human oversight, and fallback designExperience incorporating AI capabilities into contact center and CRM designs where they deliver clear business valueWorking knowledge of AI-assisted routing and orchestration in Genesys Cloud CX and embedded AI capabilities in Salesforce Service Cloud is an assetExperience designing solutions that support cross-platform reporting, contact center KPIs, service metrics, CRM data quality, and customer historyUnderstanding of how contact center and CRM data together enable analytics, monitoring, and continuous improvementExperience in regulated industries (insurance, financial services, or healthcare)Genesys Cloud CX or Salesforce certifications an assetDiversity Equity, Inclusion & Belonging:At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.#J-18808-Ljbffr