As a part of the Google Cloud Consulting team, you will ensure that customers successfully adopt and integrate Google Cloud's technology to transform their businesses. As a Manager for the Technical Account Management (TAM) team, you will lead a team of technical advisors who serve as the critical link between Google Cloud and customers. You will lead and coach a team of technical advisors (TAMs) dedicated to ensuring customers derive maximum value from their Google Cloud investments. You will drive a culture of proactive advisory, guiding the team to focus on Platform Health, Architectural Stability, and Operational Efficiency. You will empower your TAMs to serve as trusted technical partners who align Google Cloud's capabilities with their customers' critical business objectives, engaging effectively with stakeholders ranging from C-level executives to Site Reliability Engineers (SREs) and developers. In this role, you will advocate technical precision and operational excellence across customers' Google Cloud footprints. You will build influential partnerships with Engineering, Product, Sales, and Customer Engineering leadership to accelerate the adoption of architecture standards and elevate platform stability. Additionally, you will collaborate with peer leaders to scale best practices, fostering a collaborative environment that prioritises shared success and continuous improvement across global regions. Responsibilities Recruit, coach, and mentor a team of TAMs, driving a culture of proactive technical advisory focused on platform health, stability, and operational efficiency. Guide the execution of technical governance frameworks and health reviews, ensuring your team consistently identifies risks and drives architectural improvements across their accounts. Serve as the primary point of escalation for technical issues, partnering with Support and Engineering to resolve reliability issues and restore customer confidence. Drive operational excellence within your team, ensuring high-quality delivery of technical workshops, architectural reviews, and production readiness assessments. Aggregate customer feedback and technical trends from your team to provide actionable insights to Product and Engineering, influencing feature prioritisation and fix requests. Minimum Qualifications Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments. 3 years of experience managing technical teams, or serving as a team lead/mentor for technical teams. Experience leading technical conversations with customer stakeholders or managing escalations. Preferred Qualifications MBA or Master's degree in a Management, Technical, or Engineering field. Experience managing teams focused on cloud operations, SRE, or technical account management. Experience collaborating with cross-functional teams (sales, support, product) to drive customer outcomes. Understanding of cloud computing concepts (Networking, IAM, Compute, Storage) and operational frameworks (ITIL, DevOps, SRE). Ability to attract and develop talent, with coaching team members to improve performance. Excellent communication skills with the ability to manage multiple priorities in a fast-paced environment. Bachelor's degree in Computer Science, Mathematics, or a related technical field. 10+ years of experience in customer-facing cloud roles. 3+ years of experience managing technical teams. Experience leading technical conversations with enterprise stakeholders and managing escalations. #J-18808-Ljbffr