About the job RQ08184 - Specialized IT Consultant DescriptionResponsibilitiesProvide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanismPrioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivityLiaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter ExpertsIdentify application defects and assist in complex trouble shooting and root cause analysisFollow all established Service Management process and identify opportunities for improvementQualifications2+ years of experience working in the healthcare industryKnowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal healthLogibec MMS (Materials Management System)BSSI HFM (Health Financial Management)Knowledge of Service Management Processes with 5+ years experience in supporting remote clientsExperience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem ticketsExperience with Footprints Ticketing ApplicationProven track record for building strong working relationshipsStrong interpersonal, and verbal and written communication skillsExcellent customer service skills, including tact and diplomacy to ensure client needs are managed effectivelyExcellent analytical, problem-solving, and decision-making skillsAbility to apply strong listening skills to facilitate issue resolutionA motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlinesMicrosoft Great Plains 2016, 2018BSSI HFM (Health Financial Management)Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem ticketsNice to HaveCCIM - Community Care Information Management (HRIS and MIS) experience#J-18808-Ljbffr