Job Summary The Hotel Manager is the highest operational leader of the hotel and is responsible for the full strategic, financial, and operational performance of Beverly Hotels Elements. This role oversees all key functions including Operations, Sales & Marketing, and Revenue Management, ensuring the hotel delivers exceptional guest experiences while achieving financial and operational targets. The ideal candidate is a strong, hands-on leader with deep experience in hotel operations, OTA management, revenue strategy, and financial control. Job Responsibilities Operations Management Oversee and ensure the efficient, smooth, and profitable functioning of the hotel, with a strong focus on Front Office and Housekeeping Monitor service quality and operational standards across all departments Ensure compliance with SOPs and maintain high service standards Analyze guest trends and expectations to continuously improve services, facilities, and guest experience Develop and execute strategies to achieve and exceed revenue targets Plan and coordinate marketing activities and promotions Maximize occupancy at optimal room rates Drive consistent room sales and revenue growth Develop market positioning and identify business opportunities Revenue Management & OTA Develop and implement revenue management strategies to optimize ADR, RevPAR, and overall profitability Manage OTA platforms such as Booking.com, Agoda, Expedia, etc. Monitor competitor pricing, market trends, and demand patterns Adjust pricing, inventory, and promotions to maximize revenue Analyze business performance data and make data-driven decisions Align promotions and packages with revenue objectives Take full responsibility for hotel Profit & Loss (P&L) performance Ensure KPIs and financial targets are achieved or exceeded Monitor revenue, expenses, and overall profitability Implement cost control measures without compromising service quality Prepare forecasts, monitor financial performance, and report results to management Staff Management Lead, manage, and develop all hotel staff Minimize staff turnover and promote employee engagement Oversee recruitment, training, and performance evaluation Prepare and monitor staff rosters based on business needs and occupancy Build a strong team culture focused on service excellence and accountability Guest Experience & Service Quality Ensure high levels of guest satisfaction and service standards Handle escalated guest complaints and service recovery Maintain and improve hotel reputation and online reviews Compliance & Reporting Ensure compliance with all applicable laws, regulations, and hotel policies Maintain effective communication with Director Management Prepare and submit regular operational and financial reports Other Responsibilities Perform ad-hoc duties or special projects assigned by the Director Management Support strategic initiatives to improve hotel performance and growth Requirements Minimum 5 years of hotel management experience Strong knowledge of OTA platforms and revenue management Proven experience managing hotel Profit & Loss (P&L) and financial performance Strong leadership, decision-making, and problem-solving skills Experience in independent or small-to-medium hotel operations is an advantage Ability to work independently and take full ownership of hotel performance Additional Information Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application. We regret to inform that only shortlisted candidates would be notified. We look forward to having you as a part of our Beverly Hotels Elements family! Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr