Act as a Technical Support Platform Consultant, focusing on customer satisfaction through problem-solving expertise. Deliver timely support across various channels with a strong emphasis on client advocacy.In this position, you will engage directly with clients to manage inquiries and technical issues. A substantial part of your role will involve using AI to facilitate resolutions and keeping clients informed on progress. You will also own the internal knowledge base to enhance communication and support.Key Responsibilities:• Manage customer inquiries through Slack and chat• Escalate unresolved issues to support teams• Advocate for customer feedback and product ideas• Support the engineering team with bug communications• Build comprehensive guides for user assistanceRequirements:• At least 3 years in customer-focused technical roles• Detail-oriented with a knack for troubleshooting• Enthusiastic and collaborative attitude• Daily use of AI tools required• Comfortable in evolving workplace environmentsElevate client experiences through attentive support and a strong grasp of technical platforms.#J-18808-Ljbffr
Technical Support Platform Consultant
MOTION (CREATIVE ANALYTICS)
toronto, toronto
Published 27 days ago
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