Job Description We are seeking an experienced and service-driven Duty Manager to join our hospitality team. Reporting to the Front Office Manager, you will serve as the on‑ground leader responsible for delivering an exceptional guest experience, overseeing front‑of‑house operations, and supporting a high‑performing guest services team. Perks & Benefits Competitive pay & a Comprehensive Benefits Package Benefits include company‑paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance Annual Education Allowance Generous Referral Program Fun & collaborative company culture with lots of team building events Local discounts to restaurants, clothing stores, personal training, and more Free access to a fully equipped gym Friends and Family rates for hospitality brands What You Will Do Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in‑house events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices In charge of supervising, training, and disciplining guest services staff as needed Responsible for scheduling Guest Service desk Assist and support all guest services agents to ensure completion of their assigned duties Serve as direct support for the Operations Manager Provide supervisor support for Guest reception, operational duties for these areas Show initiative, provide problem solving, staff training, and team leading Responsible for consistently offering professional, friendly, and engaging service Monitor and update guest or resident accounts Communicate guests or resident facility events and/or repairs Supervise and handle any guest or resident opportunities or escalations that cannot be settled directly by team members Review arrival, departures and VIPs, including room allocations, amenities and special requests Integrate and train new and tenured employees, providing support for skills development Follow and enforce departmental policies, procedures, and service standards Be available for weekend support for Guest Services team Ensure that the Front of House and Back of House remains clean and organized Assist GSM and Leasing department with rent collection, and incidental fees Ensure guest or residents have paid rent Coordinate and prepare daily operation packages What You Bring High school diploma or GED Bachelor’s degree in business administration, hospitality management, or hotel management 5 years experience in hotel management A proven track record of being able to lead a team and multitask An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff Salary Range $56,000 - $60,000 CAD Per Year #J-18808-Ljbffr