Job Description Staples Canada is a dynamic, inclusive workplace that inspires people to work smarter, learn more, and grow every day. We partner with ServiceOntario to offer essential government services directly in our stores, enhancing the customer experience. As a Customer Support Specialist, you will be the primary services specialist, providing accurate, professional, and friendly support to customers both in person and online. You will process transactions, answer questions, and resolve concerns while maintaining high customer satisfaction. Responsibilities Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written. Provide information and clarification to all requests including types of services, fees, and eligibility for services. Interpret guidelines, directives, and procedures related to products, programs and services. Effectively process transactions while determining eligibility criteria have been met and accept proper forms of prescribed tender accurately. Assist in the de‑escalation and resolution of customer complaints, returns and exchanges, seeking assistance of a leader when required. Respond to customer inquiries related to questions within the store location and help direct customers in the total store experience. Qualifications Engage with customers in a friendly and professional manner and resolve customer concerns diplomatically. Communicate effectively with customers using a variety of mediums. Plan, organize and prioritize tasks to serve customers efficiently. Work effectively in an environment with ongoing distractions. Pay attention to detail to ensure accuracy of form completion. Use Microsoft Office, database programs and the Internet to access, retrieve information, prepare correspondence and reports, and conduct research. Arithmetic skills to calculate fees, collect and balance monies for the sale of publications, products and services, and to balance, close off a department and prepare reports and deposits. Bilingual in English and French is required. Additional Information Backcheck will be required. Minimum age of 18 years at the time of hire due to contract and signing authority requirements. The position is based in a retail store environment and includes working a variety of shifts, including evenings and weekends. Benefits Bilingual premium. Associate discount. Health and Dental benefits. RRSP/DPSP. Performance bonuses. Learning & Development programs. Additional benefits as provided. EEO Statement Staples Canada is an inclusive and diverse workplace. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or a special need that requires accommodation, please let us know. #J-18808-Ljbffr