Bilingual Mortgage Solutions Manager (EN/FR) - Tangerine 1 Requisition ID : What you will be doing: The Mortgage Solutions Manager is responsible for providing peace of mind to clients and building loyalty by delivering customized mortgage solutions and advice. You will manage the full journey of new mortgage acquisition—from lead to funding—focusing exclusively on new-to-bank mortgages, including purchase transactions, switches from other institutions, and Home Equity Line of Credit (HELOC) applications. Key responsibilities include: Deliver a seamless, consultative experience that helps clients make informed decisions while driving business growth. Act as the primary contact for clients selecting Tangerine, guiding them through the end‑to‑end mortgage journey. Build and maintain strong relationships by following disciplined sales‑development activities. Initiate client conversations with open‑ended questions to uncover goals and objectives. Present tailored mortgage options and provide clear recommendations based on client needs. Actively manage an assigned portfolio of potential and existing mortgage clients sourced via bank‑issued leads and referrals. Sourcing and acquiring new mortgage clients through outbound efforts. Build lasting relationships with clients and referral partners to generate mortgage opportunities. Manage the full sales cycle from prospecting to funding. Qualify and convert leads, guiding clients through pre‑approval, application, and funding. Accountable for achieving monthly mortgage origination and sales targets, and identifying cross‑sell opportunities. Collaborate with underwriters and internal teams to ensure timely approvals and closings. Communicate required documents and updates promptly, setting clear expectations for next steps. Maintain customer service levels for email and phone communications. Is this role right for you? Fluency in both English and French is required. Underwriting and fulfillment experience preferred. Minimum 3 years of proven success in the mortgage industry or a related field. Sales experience is required. University or college degree in a business discipline is an asset. Strong commitment to trust development, client experience, and exceptional service. Excellent communication, negotiation, and interpersonal skills. Entrepreneurial mindset with a drive to succeed in a variable compensation, sales environment. Administrative knowledge to meet lending guidelines. Full knowledge of Tangerine Bank products, services, policies, and procedures. Exceptional knowledge of mortgage products, both Tangerine specific and market‑wide. Outbound calling capabilities and ability to earn client trust. High proficiency with all MS Office products. What's in it for you? You will be part of a diverse and inclusive team focused on client success. You will have access to thousands of online and in‑person courses to shape your career growth. You will receive support to save for your future and invest in your total wellbeing through Tangerine benefits*. You belong here; we are equal and un‑complicated. You will enjoy workspace flexibility and an exciting environment. *Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees) At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. #J-18808-Ljbffr