Customer Experience Representative 3 days ago Be among the first 25 applicants Company Description Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in our stores across Canada. We offer opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. Who We Are We love books and all things beautiful We are Canada’s Cultural Department Store Books are our heart and our soul Our Rules We exist to add joy to our customers’ lives each time they interact with us and our products Our job is to create joyful moments for our customers We treat each other like valued friends We inspire each other to do our best work We seek to ignite creativity and innovation every day We give back to the communities in which we operate Job Description You’ll help cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence customers through the stories you tell; connecting them to our brand. What You’ll Do Create a warm and welcoming environment in our stores Add joy to our customers\' lives Leverage our product to tell stories Engage and connect with our customers on the floor Curate specific product collections for each customer you meet Ensure Visual Standards are followed and maintained Role model Indigo’s High Performance Characteristics Seek information regarding new products, promotions and programs Contribute to an environment where health and safety is a top priority Respond to customer feedback in a timely manner Hold self and others accountable Own self-development and provide continuous feedback to colleagues and Leadership Team Share ideas with Leadership Team on how to improve the employee and customer experience Qualifications Experience in specialty retail or a retail environment preferred but not required Adaptability, flexibility and willingness to learn all store aspects Commitment to creating an exceptional employee and customer experience Ability to be mobile on the sales floor for extended periods Ability to lift up to 40 pounds with proper safety techniques Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings if required Bilingualism (French/English) required for Québec; other languages are an asset Additional Information Indigo is committed to communities, customers and each other, valuing diversity and inclusion to create a joyful and welcoming environment. We are an equitable employer welcoming applicants from diverse backgrounds, including Black, Indigenous, people of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request during the recruitment process. WELCOME HOME Location: Burnaby, British Columbia, Canada #J-18808-Ljbffr