Excel as a Team Lead in Account Management, focusing on player retention and compliance. Leverage your leadership abilities to foster team development and maintain high standards in a hybrid work environment.This role encompasses guiding a team of account managers to ensure customer satisfaction while adhering to compliance requirements. You will evaluate player performance using KPIs and develop strategies based on data-driven insights. Strong relationship-building skills will be essential for resolving escalations and enhancing the overall player experience.Key Responsibilities:• Lead team in implementing account management strategies• Monitor KPIs and drive player retention initiatives• Manage risk and compliance standards effectively• Facilitate team development and conflict resolution• Engage with stakeholders to drive culture and improvementRequirements:• Minimum 5 years in B2C management• 3-5 years of experience leading teams• Advanced relationship-building skills• Proficient in CRM software and technology• High emotional intelligence and client focusLead a dedicated team to power exceptional player experiences while ensuring compliance and innovative growth strategies.#J-18808-Ljbffr
Leadership Role In Account Management
VGW
toronto, toronto
Published 27 days ago
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