Benefit Operations Specialist at The Home Depot in Toronto, ON M3C 4H9 Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview The Benefits Operations Lead is responsible for the day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role ensures accurate execution of programs, timely resolution of associate issues, and effective coordination with internal partners and external vendors. This is a net‑new role created to support the growing complexity and scale of Home Depot Canada’s benefits portfolio and to provide dedicated operational ownership for benefits and disability administration. Key Responsibilities Benefits & Retirement Administration Provide operational support for Home Depot Canada’s benefits and retirement programs, including eligibility, enrollments, life events, and ongoing maintenance Investigate and resolve associate benefit issues requiring detailed review or vendor follow‑up Support annual enrollment, plan changes, and renewals from an execution and coordination perspective Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems Disability Operations & Escalations Act as the primary operational escalation point for complex disability‑related issues (STD/LTD) Coordinate with disability vendors to automate eligibility, and process issues Support consistent application of disability processes across the organization Identify recurring disability administration issues and elevate systemic concerns as needed Serve as the operational contact for benefits‑related vendors, including group benefits, retirement, disability, EAP, virtual care, and discount program providers Track, manage and resolve operational issues such as eligibility errors, billing discrepancies, and service delays Maintain logs of operational issues and support service‑level monitoring Escalate high‑risk or unresolved issues to the Benefits Manager Vendor Coordination & Operational Issue Management Serve as the operational contact for benefits‑related vendors, including group benefits, retirement, disability, EAP, virtual care, and discount program providers Track, manage and resolve operational issues such as eligibility errors, billing discrepancies, and service delays Maintain logs of operational issues and support service‑level monitoring Escalate high‑risk or unresolved issues to the Benefits Manager Operational Controls & Continuous Improvement Maintain clear documentation of benefits administration processes and operational procedures Support audits, compliance activities, and internal controls related to benefits and retirement programs Monitor trends in associate inquiries and operational issues to identify opportunities for improvement Contribute to initiatives that improve operational efficiency and associate experience Knowledge, Skills & Experience Required 5+ years of experience in benefits administration, total rewards operations, or HR operations Working knowledge of Canadian group benefits, disability administration, and retirement plan operations Experience managing operational issues and working with external vendors Strong organizational and problem‑solving skills with attention to detail Ability to manage multiple priorities in a fast‑paced environment Strong customer‑service mindset when supporting associates and internal partners Preferred Experience supporting disability administration or escalations Experience in a large, multi‑location or retail organization Familiarity with HRIS, benefits administration platforms, and payroll interfaces Professional certifications such as CEBS, PCP, or CHRP considered an asset Operational excellence Issue resolution and escalation management Strong communication and collaboration Sound judgment and discretion Commitment to associate experience Key Competencies Operational excellence Issue resolution and escalation management Strong communication and collaboration Sound judgment and discretion Continuous improvement mindset Commitment to associate experience The pay range for this position is between $49,000.00 - $55,100.00 In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process. Our Core Values Our associates are encouraged to initiate creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company. Taking Care of Our People The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow. Respect For All People In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team. Doing The Right Thing We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions. Building Strong Relationships Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners. Giving Back An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in. Creating Shareholder Value The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it. Awards & Recognition Press ENTER to read the content or TAB to skip. JOIN OUR TALENT COMMUNITY Sign up on Workday to be considered for future opportunities at The Home Depot Canada. #J-18808-Ljbffr