The Senior UX Designer is responsible for delivering user-centered design outcomes across the full service lifecycle. The role follows a structured, multi-phase service design approach and partners closely with business and technical teams to research, design, validate, and continuously improve digital products and services.There are four distinct delivery phases in which UX Designers produce deliverables aligned with a standard service design playbook and user-centered design principles.Delivery Phase 1: Discovery The Discovery phase focuses on understanding user needs, business goals, and the problem space before building a solution.Key ResponsibilitiesFacilitate project kick‑off sessions to align stakeholders and define outcomesBuild understanding of:Short- and long‑term business goalsUser and business needsBusiness Model Canvas5 Whys analysisShort- and long‑term goalsRisks, fears, and challengesClearly defined problem statementsUser Research ActivitiesUser interview topic mapsUser interview scriptsUser interview synthesis (collection, aggregation, and analysis of findings)User research findings reportInception / Showcase ActivitiesPresent key findings and insights to extended stakeholdersAlign business and technical teams on next stepsSupport planning for the Alpha phaseAdditional DeliverablesUser storyboardsTechnical service blueprintsDefined business key performance indicators (KPIs)Delivery Phase 2: Alpha Alpha focuses on experimentation and hypothesis testing to determine how best to meet identified user needs.Optionally conduct a five‑day design sprint (or variation)Produce clickable prototypes for multiple solution optionsValidate prototypes through usability testingProduce research findings reportsIterate on prototypes based on user insightsIdentify processes or policies requiring changeProduce a business proposal to support funding for the next phaseDefine solution vision and success metricsCreate a prioritized feature list for BetaDefine user outcomes and KPIsDelivery Phase 3: Beta The Beta phase involves building and validating a working, user‑facing service using agile delivery methods.Key ResponsibilitiesStand‑upsSprint planningReportingAcceptanceLead user story creation and validation one iteration ahead of developmentUser stories and backlog‑ready designsSketching and ideation workshopsHigh‑fidelity designs and iterative enhancementsSynthesis of research findingsStakeholder and product owner sign‑offAccessibility compliance testing per iterationRegular usability testing on the MVPDelivery Phase 4: Live The Live phase emphasizes continuous improvement once the service is fully operational.Ongoing user research and usability testingAccessibility compliance testing as enhancements are releasedAnalysis of usage analytics and user behaviorMeasurement and tracking of KPIsContinuous iteration and service optimizationSkills & Qualifications User Experience Design (40%)Extensive experience applying UX best practicesStrong understanding of mobile‑first and responsive designAbility to iterate designs efficiently and intelligently3+ years of experience on complex projects of varying sizesExperience working within agile (Scrum) environmentsDegree or diploma in graphic designDegree or certification in usability, human‑computer interaction, or technical writing is an assetExperience facilitating user research and usability testingAccessibility compliance testing experience is an assetRelationship Management (20%)Strong communication and mediation skillsExperience working with cross‑functional teamsAbility to manage resistance to changeTechnical Skills (30%)Proficiency with UX and design tools such as:FigmaSketchAdobe Creative CloudAxureInVisionJustInMindSoft Skills (10%)Excellent communication and presentation skillsStrong collaboration in distributed teamsStrong interpersonal and negotiation skillsExcellent analytical, problem‑solving, and decision‑making abilitiesAbout Symbiotic Digital. Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)We serve customers in two ways, we provide:1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results2. Recruitment: Find The Right People You NeedServing IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.#J-18808-Ljbffr