Join the Loan IQ Support Team as a Support Analyst, delivering vital production assistance to Loan IQ users. You will manage user profiles and ensure system integrity through rigorous support processes.Your responsibilities will include user on-boarding and off-boarding, as well as updating essential funding and treasury rates. You will also analyze post-implementation outcomes and, when necessary, provide support during weekends. Triage user-reported issues effectively and work alongside developers to resolve complexities, all while complying with strict SLA requirements.Key Responsibilities:• Facilitate user on-boarding and off-boarding procedures• Update funding and treasury rates accurately• Conduct necessary table maintenance tasks• Verify implementation success and provide weekend coverage• Monitor issues and collaborate to resolve themRequirements:• In-depth knowledge of the Loan IQ application• Strong problem-solving and analysis skills• Ability to generate comprehensive support documentation• Thrive under strict SLA expectations• Collaborative approach with teammates and business partnersDrive operational success and user satisfaction by offering thorough support in the Loan IQ environment.#J-18808-Ljbffr