Required proficiency in both English and French to work with bilingual clients. About the Role BlackBerry AtHoc is the global leader in networked crisis communication. As a Senior Implementation Engineer you will serve as the technical face of the company during the implementation phase, guiding organizations from purchase to operational readiness and ensuring systems are architected for resilience and high availability. Key Responsibilities SaaS & On-Premise Implementation: Lead the technical configuration of AtHoc cloud instances and perform end-to‑end installations on customer‑provided infrastructure. The "Core Three" Management: Maintain expert‑level configuration and troubleshooting of Windows Server, IIS, and SQL Server. Automation & Scripting: Develop and maintain PowerShell scripts to automate data imports, deployment tasks, and system health checks. Technical Integration: Configure Microsoft Entra ID (formerly Azure AD)/LDAP synchronizations and SAML 2.0/SSO authentications; utilize REST APIs and JSON payloads for system interoperability. Data Validation: Utilize SQL queries to assist with data mapping and to verify data integrity during migration and implementation phases. Consultative Delivery: Act as a technical advisor to client IT leads, providing best practices for system security hardening and maintenance. Qualifications & Skills Experience: 4–7 years in a technical role (Systems Administration, Implementation, or Field Engineering). Soft Skills (Required) Consultative Mindset: Ability to listen to customer needs and translate them into technical requirements. Conflict Resolution: Calm under pressure, especially when troubleshooting critical systems in high‑stakes environments. Effective Communication: Ability to explain complex technical concepts to non‑technical stakeholders. Ownership: A self‑starter who takes responsibility for the customer’s technical success from kickoff to support hand‑off. Infrastructure Stack (Required) Windows Server: Advanced administration (registry, services, GMSA, and security policies). IIS: Experience managing web sites, application pools, and SSL/TLS certificate bindings. SQL Server: Familiarity with relational databases and ability to execute basic queries for data verification or table changes, backup and restoration of databases. Familiarization with Availability Groups preferred. Scripting & Integration (Required) Proficiency in PowerShell for automation and API interaction. Familiarity with JSON, REST APIs, and Identity Management (SSO/Entra ID). Travel: Ability to travel up to 40% as needed for on‑site requirements at secure facilities or international locations. Preferred/Optional Hands‑on experience with Python. Bi‑lingual (French) is highly desirable. Workday Skills & Profile Updates Job Profile: Implementation Specialist - P4. Skills (Required): PowerShell, Microsoft IIS, SQL (Basic Querying), Windows Server Administration, Microsoft Entra ID, Client Relationship Management. Skills (Optional): Python, French (Language), SAML/SSO, REST API. Weekly Hours 40 hours per week. Compensation Base salary range: $96,000.00 – $135,000.00. Bonus BlackBerry Variable Incentive Pay (VIP) program provides bonus incentive in addition to base salary, based on company performance. Benefits Health, dental, vision, life, disability insurance, retirement, employee share purchase program, and paid‑time‑off (subject to eligibility). Position Status Active opening; we are seeking to fill this position immediately. Artificial Intelligence Disclosure We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team. #J-18808-Ljbffr