Senior Customer Account Manager When applicable, Bombardier promotes flexible and hybrid work policies. Job: Engineering Professional - Senior Customer Account Manager, Aircraft Health Management System Benefits Insurance plans (Medical, life insurance, and more) Employee Assistance Program Competitive base salary Responsibilities Serve as the primary point of contact for assigned customer accounts Build and maintain strong, long‑term relationships with key stakeholders Act as a trusted advisor, understanding customer needs and aligning solutions accordingly Conduct regular business reviews and proactively identify opportunities for value creation Own day‑to‑day customer operations, ensuring timely resolution of issues Manage and optimize CRM workflows Coordinate with cross‑functional teams Monitor service performance and ensure adherence to SLAs Lead onboarding and ongoing customer training sessions Develop training materials and best practices Ensure customers maximize product value Own billing accuracy and transparency Partner with finance teams on invoicing and disputes Support renewals and upsell opportunities Be accountable for customer satisfaction metrics (CSAT, NPS) Identify retention risks and mitigate proactively Track account health and engagement Mentor and guide a Business Analyst Intern Delegate tasks and ensure quality delivery Foster a customer‑centric culture Qualifications 5–10+ years in customer account management in aerospace or similar roles Experience with digital products is a great asset Strong CRM knowledge Experience managing billing and contracts Key Skills Communication skills and stakeholder management Problem‑solving and execution Multitasking and prioritization Analytical mindset Leadership and coaching skills This role requires a combination of office‑based work and hands‑on in‑office collaboration with Bombardier’s engineering teams, Service Centers, and customers. Occasional travel to Bombardier Service Centers, customer sites, or industry events may be required. Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. #J-18808-Ljbffr