The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre‑sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3‑Year Plan (3YP).Key job responsibilities Regional Leadership & StrategyLead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAsDefine and execute regional pre‑sales strategy aligned to ProServe 3YPPartner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverageDrive organizational design, resource allocation, and capacity planningServe as a ProServe executive sponsor with customersPeople Leadership & Talent DevelopmentBuild and develop PCA Managers and PCAs, fostering technical excellence and customer obsessionLead performance management, career development, and goal settingDrive hiring, onboarding, and retention to build high‑performing teamsIdentify and develop future leaders; ensure team certification complianceBusiness PerformanceOwn regional Billable Bookings performance through team enablement and strategic opportunity supportDrive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution designMonitor deal velocity, reduce concessions, and identify cross‑sell/upsell opportunitiesChampion AI adoption with customers and buildersCustomer & Stakeholder EngagementServe as executive escalation point for complex technical and strategic customer situationsBuild C‑level relationships and drive business outcomesChampion customer satisfaction (CSAT) improvements across all engagementsOperational ExcellenceEstablish and track regional KPIs: bookings, margin, CSAT, team development, and operational metricsDrive improvements in Engagement Velocity Acceleration (EvA) and delivery readinessFoster knowledge sharing, reusable artifact creation, and best practice adoptionBasic Qualifications10+ years of IT and/or Management Consulting, or 5+ years of people leadership experienceBachelor's degree in Computer Science, Math, or a related fieldExperience managing people including development, hiring, performance management, and leading teams dispersed across various regionsExperience engaging with and influencing C‑level executivesExperience leading complex, multi‑year initiatives that may be cross‑functional and/or span business and technologyPreferred QualificationsExperience with communication, presentation, and negotiationExperience using data analysis to drive business decisionsExperience managing a budget or P&L5+ years of cloud computing experienceExperience building and operating a cloud‑based architectureExperience leading complex programs with significant change impact across organizational boundariesAWS Professional level certification, or 3+ years of cloud architecture and solution implementation experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the Amazon jobs website for more information. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being.CAN, BC, Vancouver – 172,200.00 – 287,600.00 CAD annually CAN, ON, Toronto – 172,200.00 – 287,600.00 CAD annuallyJob ID: A #J-18808-Ljbffr