RQ08841 - Solutions Designer - CRM - Senior About the job RQ08841 - Solutions Designer - CRM - Senior To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as‑needed basis.Responsibilities Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.General Skills Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols. Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes, Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards. Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities. Knowledge of leading‑edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi‑services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation. Experience planning, migrating, implementing and sustaining large complex system development projects. Knowledge of technology developments, trends and new products to evaluate application to client short and long term technology requirements. Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and cost/benefit analyses for new technology requirements in planning and designing solutions. Experience designing and developing large, complex, CRM applications. Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement. Excellent analytical, problem‑solving and decision‑making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills. A team player with a track record for meeting deadlines.SkillsExperience and Skill Set Requirements General Skills:Experience in programming and analysis; specialized CRM software package support at the specified experience levelAbility to collaborate with IT Professionals throughout the Software Development Life CycleExperience in structured methodologies for the development, design, implementation and maintenance of applicationsExperience in design, code, test, debug and document applicationsExperience in the use of object and/or third generation language development toolsExperience in one or more programming languagesExperience in application design, latest design patterns, deployment and troubleshootingExperience with relational and hierarchical database technologiesExperience in the use of information retrieval packages using query languagesExperience with one or more communications protocolsExperience eliciting and documenting information from diverse business area stakeholders and subject matter expertsExcellent analytical, problem‑solving and decision‑making skills; verbal and written communication skills; interpersonal and negotiation skillsA team player with a track record for meeting deadlinesKnowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementationKnowledge and experience with specific CRM enterprise architecture methodologies, design standards and toolsExperience with middleware and gatewaysExpertise in specific tools for CRM software developmentDesirable SkillsKnowledge and experience with programming Internet‑ready applicationsKnowledge and experience in rapid application development (RAD) methodologiesKnowledge and understanding of Information Management principles, concepts, policies and practicesExperience with middleware and gatewaysExperience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debuggingAbility to provide post‑implementation support and resolve any post‑implementation technical issuesExperience conducting design walkthrough sessions with project teamKnowledge and understanding of Ontarians with Disability Act (ODA) and related regulations and standardsAbility to provide user and system documentation as requiredKnowledge of integrated networking technologies, mainframe, midrange server, enterprise storage and SAN, and personal computer system technologiesKnowledge of related best practices, OPS directory/messaging standards, standard facilities infrastructure/architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processesKnowledge of leading‑edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi‑services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentationAble to quickly integrate new concepts and easily understand business needsEvaluating which Salesforce components and other technology products and frameworks to use based on cost‑benefit analysis, risk management and market researchExperience with building Salesforce solutions based on user stories and low‑level designsAdhere to defined coding standards and develop well‑structured, maintainable and easy to understand codeStrong experience delivering products in Agile/Scrum modeMap Salesforce capabilities, features and best practices against business and technical requirements by performing fit‑gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce PlatformDesign, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)Hands‑on knowledge of Apex, Lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web servicesStrong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign‑OnMigrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANTExperience with deployment tools such as GitLab, Jenkins, etc.Must Have:5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when Salesforce configuration options are desirable over custom codeCertified Salesforce Platform Developer I or equivalent experienceSalesforce Certified OmniStudio DeveloperSalesforce Certified Experience Cloud ConsultantSalesforce Certified AdministratorKnowledge Transfer Requirements: Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff.All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.Evaluation Criteria: Criteria 1= 30 points (weighted score)5+ years experience (including recent experience) solutioning and hands‑on configuring in SalesforceSalesforce Certified Platform Developer ISalesforce Certified OmniStudio DeveloperSalesforce Certified Experience Cloud ConsultantSalesforce Certified AdministratorCriteria 2: Design, Analysis, Development, Configuration and Deployment Criteria 2 = 30 points (weighted score)Demonstrated experience supporting, developing, maintaining, and configuring Salesforce solutionsHands‑on experience configuring and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environmentsDemonstrated experience configuring and integrating Salesforce with other applications using web services or other mechanismsDemonstrated experience designing and supporting the development of prototypes and proof of conceptsDemonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidentsDemonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environmentsExperience conducting fit‑gap analysis between high‑level requirements and Salesforce Public Sector capabilitiesExperience conducting diagnostics and determining methods to help incident managementExperience implementing ODA compliant solutionsCriteria 3: Communication and Documentation Criteria 3 = 25 points (weighted score)Excellent analytical, problem solving and decision‑making skillsExcellent communication skills, both written and verbalExperience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrationsDemonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are completeExperience documenting processes and technical designs and updating build booksExperience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design processExperience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracyCriteria 4: Agile Experience Criteria 4 = 10 points (weighted score)Experience with Agile scrum methodologiesDemonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOpsThorough understanding of SDLC, specifically DEV processes in agile development environmentsCriteria 5: Public Sector Experience Criteria 5 = 5 points (weighted score)Previous experience working in Government or Public Sector organizations#J-18808-Ljbffr