As the Operations Manager for Customer Success, spearhead strategic initiatives to optimize the Enterprise segment’s post-sales operations. Work collaboratively across various teams in a location-flexible role.Your experience of over 8 years in Customer Success or Revenue Operations is essential for translating business goals into actionable plans. This role involves initiating and managing key projects, enhancing operations, and ensuring the success of customer journeys. You'll focus on continuous improvement within Revenue Operations while maintaining excellent stakeholder communication.Key Responsibilities:• Act as key operations partner for Enterprise teams• Plan strategic initiatives aligned with success metrics• Design and implement operational workflows• Address gaps in customer lifecycle management• Enhance processes for overall Revenue OperationsRequirements:• 8+ years in a related operational role• Strong knowledge of post-sales customer metrics• Experience with key operational tools like PSA• Proficient in project planning and execution• Exceptional verbal and written communication skillsDrive customer success excellence through operational strategy and effective project management.#J-18808-Ljbffr
Operations Manager For Customer Success
THEMIS SOLUTIONS INC.
calgary, calgary
Published 27 days ago
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