TD Bank Jasper Alberta Customer Experience Associate TD Bank Jasper, AB – Part-time Overview Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Job Description: Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and provide an excellent customer experience? If so, apply for the position of Customer Experience Associate. We are seeking an all-around champion who can understand customer needs and advise best-suited banking solutions for a positive customer experience. Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while handling confidential information with discretion. Respond to and resolve customers' concerns using standard procedures; escalate non-standard activities as necessary. Achieve assigned goals by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them on banking solutions and processes. Promote a positive, diverse, and equitable work environment by supporting team effectiveness and participating in personal performance development. Assist the team by staying dedicated and keeping coworkers updated on routine activities. Deliver quality customer experiences and identify opportunities for operational improvements to achieve excellence. Qualifications High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills for a fast-paced environment. Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet. Initiative, accuracy, and attention to detail to handle multiple tasks and changing priorities. Effective verbal and written communication skills with customers in a calm and courteous manner. About TD TD is a leading global financial institution with a strong commitment to delivering customer experiences. Our Total Rewards package includes base salary, benefits, and programs to support well-being, development, and career growth. #J-18808-Ljbffr