Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs. Hiring Range / Échelle salariale à l’embauche : $65,000.00 - $72,000.00 / 65.000,00$ - 72.000,00$ (per year / par an) Specialist, HR Operations & Systems (12 Month Contract) The Specialist will maintain and optimize HR processes, systems and procedures, providing exceptional customer service to employees by maintaining all employee data in the HRIS, administering systems, and executing processes while maintaining strong relationships across departments. The role partners with Payroll, Audit & Privacy, and other stakeholders, and must uphold the confidentiality of Human Resources. Responsibilities Provide a high level of customer service to both internal and external customers through workflow management and continual process advancement to meet the changing needs of the business. Direct delivery of process updates and changes to HRBPs and designated client groups where needed, proactively planning for cyclical and long-term business needs. Support HRIS and partner with tenant-owner to configure small/medium scale configuration changes across the Holt system; including testing and delivery across the business. Manage and support the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates. Triage all incoming first level requests through HR Connect, assigning responsibilities and resources as required. Ensure data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications. Responsible for company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada). Perform HRIS and other system testing and training, as required. Create and maintain resources and training tools for employees. Independently and proactively identify areas to improve existing business processes, presenting recommendations using analysis and research. Prepare and maintain procedural documentation. Respond to audit requests, partnering with Internal Audit to respond to inquiries and deliver recommended changes or adjustments to processes. Other duties and projects as assigned. Ideal Candidate Post-secondary degree in a related field or equivalent work experience. 1-2 years of HRIS System experience (Workday Experience preferred). Bilingual in English and French is considered an asset. Experience with issue-ticketing systems (Jira, ServiceNow, etc.). Demonstrated leadership and influencing skills with the ability to get things done. Excellent interpersonal skills; a team player who can act as both a leader and an individual contributor. Confident and effective communication (written & verbal). Adaptable and comfortable with ambiguity and change. Highly service-oriented with exceptional organizational and follow-up skills. Passionate about fashion and luxury retailing. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). #J-18808-Ljbffr