Senior Specialist, Customer Relationship Management Job Category : Experience, Technology & Compliance Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country. At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are visit As a SeniorSpecialist, Experience, Technology and Compliance(CustomerRelationshipManagement) ,you will work as part of the Experience, Technology and Compliance team tostructure and manage data incustomer relationship management systems. The role sits at the intersection ofactivation, audience experience, processmappingand governance andhelpsensure digital tools stay functional, aligned, compliant,scalableand optimized to support organizational growth and service excellence.This is not a developer role. Youunderstand how platforms work and configure,administerand improve them. This is a full-time, permanent position offeredin Toronto, Calgary, Vancouver,Hybridor remote. About the Opportunity: Administer andoptimizedigital platforms(e.g., HubSpot and Microsoft applications) by managing forms, contacts and segmentation, consent settings, workflows, automation, and reporting dashboards while supporting information management across systems. Configure andmaintainplatform functionalityby translating business requirements into system configurations such as properties, workflows, permissions, and non-development enhancements, while documenting configurations, updates, and change logs. Support governance, privacy, and security standardsbymaintainingdata integrity, naming conventions, and configuration standards across platforms, and ensuring compliance with regulatory frameworks such as PIPEDA and accessibility standards (WCAG 2.1 AA). Monitor performance and analyticsbymaintainingdashboards, supporting reporting and trend analysis,participatingin quality assurance for pages, forms, and workflows, andidentifyingopportunities tooptimizedigital experiences. Enable users and support operationsby providing training, documentation, and troubleshooting support for CMS, CRM, and related tools, while acting as a liaison between technology, operations, and communications teams. AboutYou: Youbring3-5yearsof experience workingwithHubSpotor similar platformsand: College or university degree in Marketing, Digital Communications or a related field, or an equivalent combination of education and experience Strong technical ap titude without a need for developer level coding skills. Experience configuring workflows, forms,permissionsand automation in CRM platforms. Strong documentation skills and a systems thinking approach to platforms and data. Ability to translate business needs into technical configuration with clear rationale. Experience leading platform work across multiple sites,teamsor business units. Experience shaping governance, standards or roadmaps for web and digital platforms. Experience coaching others on platform use, configurationstandardsor digital governance. Ability to traveloccasionallyto internal meetings or client engagements. Successful candidates willbe requiredto complete a Criminal Record Check as a condition of employment. Compensation: Starting annual compensation of $55,500-$77,000 plus rewarding benefits package.The offered compensation willtake into accountthe candidate’s skills, experience, qualifications, location, and internal equity. At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring. Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met. #J-18808-Ljbffr