Lead a world-class contact center team at Tiffany & Co. as a Contact Centre Team Lead, where your focus on exceptional client experiences will drive loyalty and sales across all touchpoints.Tiffany & Co. is looking for an experienced leader to enhance the luxury client experience at our contact center. As a Team Lead, you will manage team performance while ensuring operational excellence and alignment with business goals. This role requires strategic vision coupled with hands-on oversight of daily operations to create lasting impressions for clients.Key Responsibilities:• Drive luxury experiences across all client touchpoints• Ensure team accountability for sales and service targets• Communicate goals and motivate the team effectively• Oversee team performance and develop operational excellence• Continuously recruit and train high-caliber talentRequirements:• Minimum 3 years of experience in luxury or retail contact centers• Proven ability in client relationship management and generating sales• Adept in team leadership and training• Flexibility to work varied hours as needed• Proficient in Microsoft Office and relevant client systemsShape Tiffany & Co.'s client interaction landscape by leading a high-performing contact center team devoted to service excellence.#J-18808-Ljbffr
Contact Centre Leadership Role At Tiffany
TIFFANY & CO.
toronto, toronto
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