Client Experience Manager ResponsibilitiesOversee the success of the sales floor, including the 'Stage'.Coach and develop a team of Stage Experience Leads and Beauty Advisors to perform at their best while prioritizing the client experience.Train new and existing Beauty Advisors, facilitating orientation and selling‑model training sessions.Respond promptly to client feedback via Medallia, the service hotline, or direct interactions; serve as the Client Experience Lead (CEL) in‑store and engage with clients and advisors on‑stage.Manage all in‑store events with the Beauty Services team, ensuring events are well‑planned, staffed, and maximize client learning and sales opportunities.Assist the Operations team in visual merchandising, ensuring concepts and sales floor visuals align with company standards; maintain a clean, organized floor and replenish testers and supplies as new inventory arrives.Ensure brand representatives properly train and coach the team on their products, providing feedback on training effectiveness.QualificationsMinimum 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.Metrics‑driven with a proven track record of motivating and coaching a team to achieve company goals.Composure under pressure and the managerial courage to have tough conversations when needed.Ability to create high‑performing teams and identify and develop in‑store talent throughout their career journey.Excellent verbal and written communication skills, with the ability to influence business partners at all levels clearly and concisely.Experience with Windows, Word, and Excel.Location, Availability, and Physical RequirementsOn‑site at 3401 Dufferin Street, Space #CRU 233, North York, ON M6A 3A1, Canada.Scheduling flexibility is required for evenings, weekends, and holidays.Physical ability to bend, stretch, and lift/carry up to 50 pounds.Compensation Salary range: CAD$54,800 – CAD$74,000. Performance‑based bonus opportunities and a competitive benefits program may also apply.Perks Product discounts, exclusive brand events, and other employee perks.Benefits Access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off.Education & Development Training and support for internal mobility across Canada, LVMH programs, and job opportunities.EEO Statement Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.#J-18808-Ljbffr