Become a pivotal part of the CMHC team as a Bilingual Senior Analyst in End User Computing Support, available in a hybrid model in Ottawa or Montreal. Focus on providing advanced Level 2 technical support.In this role, you'll support a seamless digital experience by addressing complex technological issues and enhancing productivity across the organization. Be a cornerstone of the Infrastructure and Operations Team, contributing to service improvements and showcasing your technical acumen in a bilingual setting.Key Responsibilities:• Deliver Level 2 support for Windows devices and peripherals• Troubleshoot hardware and software complications• Manage incidents using ITSM tools like ServiceNow• Support smart meeting technologies and collaboration tools• Develop troubleshooting guides and operational documentationRequirements:• Bachelor’s degree in a tech-related field• At least 3 years of experience in end user support• Proficiency with Microsoft 365 and endpoint management• Strong bilingual communication skills• Excellent analytical and technical skillsUtilize your expertise to foster a productive work environment at CMHC while fulfilling their mission for accessible housing solutions.#J-18808-Ljbffr
Bilingual Euc Support Analyst Role
CANADA MORTGAGE AND HOUSING CORPORATION (CMHC) SOCIÉTÉ CANADIENNE D'HYPOTHÈQUES ET DE LOGEMENT(SCHL)
ottawa, ottawa
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