Your Impact The OpenText Cloud Services organization is seeking a Principal Artificial Intelligence Engineer to join the Cloud Platforms & AI Operations team and serve as a technical authority and lead software developer for agentic AI systems and AI/ML Ops. This role is responsible for designing and developing a targeted, expanding fleet of interoperable, capable and performant AI agents against a well-defined roadmap that will transform IT Operations and IT Service Management, and for designing, deploying, managing, and supporting modern, scalable and secure AI/ML Ops infrastructure and workflows across public cloud environments. You will help enable and achieve our vision to be the best Information Management company in the world—where information and AI elevate every individual and organization to be their best. What The Role Offers AI Agent Research: Evaluate emerging agent frameworks, model capabilities, software patterns, and research trends to guide strategic adoption. AI Agent Architecture: Define reference agent architectures, design patterns, and best practices covering LLM selection, reasoning, planning, prompting, state, memory, tool orchestration, identity, access, security, observability, evaluation, and autonomy. AI Agent Design: Translate business processes, rules, constraints, roles, performance thresholds, facts, and artifacts into agent requirements, patterns, and flows. AI Agent Development: Design and implement complex AI agents (primarily Python) integrated with enterprise systems, APIs, and data platforms. AI Agent Testing & Evaluation: Perform functional and safety testing, regression testing, agent response evaluation, human‑in‑the‑loop feedback, and automated quality metrics. AI Agent Deployment & Governance: Automate deployment, monitoring, and governance of AI agents in scalable cloud production environments. AI Agent Troubleshooting: Rapidly diagnose and resolve issues related to agent performance, behavior, results, safety, and security. AI Data & ML Models: Acquire data via SQL and REST APIs (including MCP Server) and use, enhance, or develop ML models to solve business problems. What You Need To Succeed Experience: 2+ years in AI agent design and development (end‑to‑end agentic systems) and 5+ years in Software Engineering, DevOps, SRE, or Cloud Engineering. Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or similar required; Master’s in AI or related field highly desirable. Agent Expertise: Strong experience with AI agent frameworks (Google Agent Development Kit or similar) and agent design, development, and deployment (ITSM use cases desirable). Programming & Data: Strong skills in Python, Bash, YAML, JSON; proficient in SQL and REST API‑based data extraction. AI/ML Platforms: Proficient with Vertex AI, SageMaker, Azure ML, and developing or integrating ML models. CI/CD & Automation: Proficient with CI/CD tools (GitLab CI/CD, Flux, Argo Workflows) and infrastructure automation (Terraform, Helm, Ansible). Cloud & Runtime: Proficient with AWS, GCP, or Azure; container orchestration (EKS/GKE/AKS, Anthos/Google Distributed Cloud) and model serving (VLLM, TorchServe). Ecosystem & Governance: Proficient with MCP Server Protocol (MCP) and MCP Server development; exposure to graph databases, monitoring/logging (Prometheus, Grafana, ELK, CloudWatch), data/model versioning, experiment tracking, and AI/ML security, compliance, and governance. ONE LAST THING This is a global role supporting clients/employees in North America and Europe and requires fluency in French & English. OpenText’s commitment to diversity and inclusion surpasses legal requirements. Our Equal Employment Opportunity Statement of Policy promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact Compensation OpenText offers a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. Details about compensation, variable and commission opportunities, vacation entitlement, and paid time off will be provided during the hiring process. Salary Range $x - $x; the actual salary may vary and be higher or lower than the range posted depending on education, experience, skills, geographic location, and alignment with internal equity and external market. AI Usage Disclosure As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance the candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations. #J-18808-Ljbffr