Become a key IT Support Specialist focused on delivering exceptional service to employees. Troubleshoot systems and provide end-user training across both Windows and Mac platforms.This role emphasizes providing high-quality IT service to enhance productivity and resolve issues effectively. You'll engage with users, manage inventory, and assist in special projects, all while aligning with company values and meeting SLA performance standards in a collaborative environment.Key Responsibilities:• Deliver customer-focused IT support and service delivery• Maintain and troubleshoot Windows and Mac hardware/software• Provide advanced meeting room and AV technology support• Train staff on various Microsoft 365 business applications• Oversee help desk ticket management from start to finishRequirements:• 2–3 years of service delivery experience in IT• Strong proficiency in Microsoft 365 tools and help desk systems• Solid understanding of networking and AV troubleshooting• Excellent communication and organizational abilities• Lift up to 55 lbs as necessaryUtilize your technical expertise to create a positive IT experience that empowers employees in their daily tasks.#J-18808-Ljbffr
Service Delivery And It Support Specialist
EDELMAN DXI
toronto, toronto
Published 27 days ago
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