This is a Hybrid role requiring 3 days/week in the Toronto UL office. Responsibilities Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines. Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts. Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate. Connects customer personnel to relevant UL personnel when applicable. Takes ownership of a variety of product, investment and technical issues and ensures complete resolution from the customers perspective. Supports implementation and fulfilment teams to deliver solution to customer post‑sale. Collaborates with internal resources until an issue is resolved and communicated to customer. Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy. Builds an internal UL problem‑solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc. Qualifications High school diploma. 2+ years of Customer Service and/or Inside Sales experience. Business acumen and a sufficient understanding of business sales processes. Highly organized and self‑directed. Strong communication and administrative skills. Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software. Benefits Total Rewards: members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job‑related knowledge/skills, experience, geographical location, as well as other factors. Job Info Job Identification 9367 Job Category Sales (SIP eligible) Posting Date 05/04/2026, 07:42 PM Degree Level High School Graduate Job Shift Day #J-18808-Ljbffr