Join the Canadian Red Cross as a Supervisor for Donor Relations Operations in a virtual/hybrid format. Focus on performance improvement and quality assurance in donor services.As the Supervisor for Donor Relations, you will oversee the daily operations and coaching of both internal representatives and outsourced teams. The aim is to ensure consistent, high-quality donor experiences supported by effective communication and process alignment. You will play a crucial role in performance monitoring and continuous improvement initiatives.Key Responsibilities:• Supervise Donor Relations teams and manage operational workflows• Deliver coaching, feedback, and performance management• Monitor quality metrics and implement improvements• Foster relationships with outsourced contact centre vendors• Ensure compliance with quality and service level standardsRequirements:• 3-5 years in a supervisory or leadership role• Must be bilingual in English and French• Experience in a fast-paced customer service environment• Strong coaching and interpersonal skills• Familiarity with contact centre operations and toolsLead your team in providing exceptional donor care with the Canadian Red Cross, ensuring adherence to quality standards and policies.#J-18808-Ljbffr
Operational Supervisor Donor Relations Canada
CANADIAN RED CROSS
, , canada, , , canada
Published 25 days ago
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