What you will be doing: As the Senior Manager, Credit Policy, you will lead the continuous improvement and alignment of Real Estate Secured Lending credit policies to lending practices and procedures. You will be a subject matter expert in mortgage credit and an advocate for mortgage sales and underwriting teams, identifying opportunities within the business risk appetite to unlock growth and ensure a seamless client experience. Is this role right for you? In this role, you will: Establish and anchor a feedback loop from customers and all sales channels to identify opportunities to improve processes and credit policies. Support Scotiabank’s mortgage sales channels, underwriting and credit review teams by providing policy clarifications and use the feedback to inform policy enhancements. Initiate changes to credit policies by drafting credit risk proposals, using data to effectively demonstrate the business value associated with the policy change. Advocate for the change with Global Risk Management and collaborate with stakeholders to review and revise the proposal based on feedback from effective challenge. Lead the team to deliver policy changes seamlessly, by performing a gap assessment for the change spanning documentation, processes and technology platforms. Leverage this assessment to guide technology changes in partnership with the RESL Technology team and IT&S. Partner with the communications team in RESL and Retail Banking to effectively communicate the launch of the policy change and update Manuals & Guides accordingly. Oversee the relationship with our three default insurance providers ensuring service levels, maintaining business processes and growing the relationship. Manage the mortgage instant funding program, overseeing the relationship with two third-party providers and ensuring effective and efficient service delivery. Own and maintain the RESL Manuals & Guides (MGs) and RESL-related resource guides on the ScotiaHOME Portal, the Branch Resource Centre (BRC), and the Homeownership Resource Centre (HOR). Own the Condition Admin Module (CAM) Library, an online archive of active and inactive conditions which generate on client-facing documents and on adjudication platforms. Partner with Global Operations teams to define and execute on a mortgage servicing strategy rooted in digitization and efficient processes that spans on-shore, off-shore and third-party operations. Build and champion a results-focused, energetic, collaborative team culture based on trust, transparency and strong partnership with channel teams and other areas of the Bank. Develop leaders within the team through coaching, development planning, mentorship and advocacy. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: University Degree and 5+ years of financial services experience Expert knowledge of mortgage credit, the underwriting process, and lending policies Expert knowledge of the Scotiabank mortgage process across all origination and servicing channels. Expert knowledge of OSFI regulation B-20 and its application to mortgage origination activities. Expert critical thinking and problem-solving skills with proven team leadership capabilities Strong communication and stakeholder management skills Strong financial acumen with a full understanding of the P&L drivers of the mortgage business Knowledge of Scotiabank’s mortgage technology platforms that support application, adjudication, accounting, and servicing activities. The incumbent should understand the purpose and high-level work flows and limitations of MIMS, TLS, DRE, MAPS, ScotiaHOME, eHOME. What's in it for you? Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank. Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Upskilling through online courses, cross‑functional development opportunities, and tuition assistance. Competitive Reward Program, including bonus, flexible vacation, personal, sick days, and benefits will start on day one. Community Engagement – Opportunities for community engagement & belonging with our various programs such as hackathons, contests, and cooking sessions. Location(s) Canada : Ontario : Toronto #J-18808-Ljbffr