* Baccalauréat ou expérience équivalente en gestion* Expérience dans un rôle de gestion multi‑unités, de consultation opérationnelle, ou expérience équivalente (5 à 7 ans dans l’industrie)* Maîtrise de Microsoft Office : Outlook, Word, Excel, PowerPoint* Connaissance des systèmes comptables (QuickBooks, Peachtree, etc.)* Connaissance des systèmes de gestion de carrosserie (Mitchell, Summit, BodyShop Connect, CarCollision, etc.) et des logiciels d’estimation* Expérience significative et opérationnelle dans l’industrie de la carrosserie et-ou en assurance de dommage* Capacité d’analyse des KPI opérationnels* Bonne compréhension des principes financiers : + comptabilité d’exercice + analyse des KPI financiers + lecture et compréhension d’un état des résultats, d’un bilan et autres états requis + connaissance de la gestion des comptes à recevoir et comptes à payer* Disponibilité pour voyager 70 à 80 % du temps* Autonomie et forte motivation — capable de travailler en bureau virtuel avec un haut niveau de responsabilité* Leadership affirmé — capable d’influencer des propriétaires indépendants avec assurance* Grande fiabilité et confidentialité irréprochable* Recherche constante d’amélioration personnelle* Excellentes aptitudes en communication et en écoute* Solides compétences organisationnelles — capable de gérer plusieurs données et de les communiquer efficacement au niveau des centres* Excellente gestion du temps — capacité à travailler dans un environnement rapide et à gérer plusieurs priorités simultanéesDriven Brand’s **CARSTAR Collision** group is looking for a Driven **Area Manager of Operations** who wants to make a difference!* Improve operational performance and profitability of each franchise location.* Provide customer complaint management and resolution, case management.* Attend and provide oversight in business group meetings as required.* Support (EPG) Performance Groups and Operational Performance Groups when required.* Monitor and coach store management to increase profitability performance of each franchise location in the designated territory.* Attend Operations Meetings, Annual CARSTAR Conference, Edge Performance Groups (EPG) and additional trainings as required.* Validate and maintain CARSTAR standards and contractual obligations.* Support and drive CARSTAR initiatives.* Visit CARSTAR locations, and create and distribute reports on visits.* Create and distribute reports on store KPIs in designated territory.* Attend and provide oversight in Business Group meetings as required.* Support CARSTAR’s integration process as required.* Support CARSTAR’s contract renewal process and maintain retention of current stores.* Provide effective and timely response to all communications.* Other duties as assigned.* Bachelor’s degree or equivalent experience in management.* Prior multi-unit, business consulting or equivalent experience preferred* 5-7 years of industry experience* Outlook, Word, Excel and PowerPoint* Accounting software systems (QuickBooks, Peachtree, etc.)* Collision Repair Management systems (Mitchell, Summit, Bodyshop Connect, CarColision, etc.)* Estimating software systems* Operational experience in a collision shop location(s)* Understanding and analysis of operational KPIs* Accrual accounting principles and practices* Understanding and analysis of financial KPIs (Key Performance Indicators)* Understanding and analysis of Profit and Loss, balance sheet and other required financial statements* Knowledge of accounts receivable and accounts payable management* Travel required: 70-80%, mostly local to south Montreal area* Self-motivated, able to work independently (virtual office) and operate with a high level of accountability* Assertive – able to influence others and work with independent owners with confidence* Trustworthy and able to keep a high level of confidentiality* Seeks continuous self-improvement* Effective communication and listening skills* Effective organizational skills – able to organize multiple data and disseminate to store unit-level. Effective time management – able to work in a fast-paced environment and multi-task#J-18808-Ljbffr