Company Overview SOCi, the leader in AI-powered marketing solutions for multi-location businesses, uses its proprietary Genius AI™ and suite of Genius Agents™ to provide a digital workforce capable of handling the workload of 1,000 local marketers™. Built on AI, SOCi helps brands achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. Salary Base salary range: $90,000 – $120,000 CAD. Base salary plus a variable component. Annual compensation is determined by job‑related skills, experience, and relevant education or training. Responsibilities Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions. Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met. Plan and conduct regular check‑in meetings to ensure client satisfaction and retention. Collaborate with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products. Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features. Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience. Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment. Handle and resolve customer requests and issues promptly and effectively. Prepare and deliver quarterly and annual reviews to clients, showcasing progress and aligning with their business goals. Advocate customer needs and issues cross‑departmentally and program‑manage customer concerns. Qualifications Hybrid Opportunity: role is fully remote until our Vancouver, BC and Toronto, ON offices are established, then 50/50 hybrid. 5+ years of proven experience in customer success or account management, preferably in a SaaS or technology‑based company serving enterprise clients. Strong empathy for customers and passion for revenue and growth. Demonstrable ability to drive continuous value of our product(s). Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels. Experience working with complex, multi‑divisional, multi‑geographical customers. Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively. Proficient in Customer Success Software tools and platforms such as Gainsight, Salesforce, etc. Strong analytical and problem‑solving skills with a solution‑oriented mindset. Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned. Education Requirement: Bachelor’s degree in Business Administration, Marketing, Communications, or related field. Benefits Comprehensive Benefits Package (full‑time permanent, non‑contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible paid time off Quarterly wellness days Paid holidays Empowering career growth and success opportunities Equal Employment Opportunity As set forth in SOCi’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Privacy Notice (Canada Applicants) For Canada Applicants: SOCi is committed to protecting the privacy and security of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. By applying for this position, you consent to the collection, use, and disclosure of your personal information for recruitment and employment consideration purposes. For more information on how we handle personal information, or to exercise your privacy rights, please review the SOCi Employee & Applicant Notice at or contact us at #J-18808-Ljbffr