We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop. As the Branch Manager, you will be responsible for leading a team of baristas and kitchen staff, ensuring excellent customer service, and managing the overall performance of the branch. Responsibilities Oversee day-to-day operations of the coffee shop branch Recruit, train, and supervise staff members Ensure high levels of customer satisfaction through exceptional service Monitor inventory levels and order supplies as needed Maintain cleanliness and organization of the branch Handle customer inquiries, complaints, and feedback in a professional manner Prepare reports on branch performance Enforce company policies and procedures Foster a positive and inclusive work environment Skills Previous experience in a managerial role, preferably in the food service industry Strong leadership and team management skills Excellent communication and interpersonal abilities Proven track record of achieving sales targets and goals Ability to analyze financial data and make informed decisions Knowledge of coffee preparation techniques and industry trends (preferred but not required) Bachelor's degree in business administration or related field (preferred but not required) Benefits Competitive salary and benefits package Opportunities for career growth and advancement Employee discounts on coffee and food items Positive and supportive work environment Paid time off and sick leave #J-18808-Ljbffr