Client Service & Sales Support Manager As a Client Service & Sales Support Manager you will work to ensure, through collaboration, teamwork and the selection and development of employees, strong client focus and satisfaction through the timely delivery of a quality end product. This regular, full‑time role is based out of our Downtown Vancouver office located in the Bentall One Building. Key Responsibilities Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible. Coach, support and supervise the Downtown Vancouver Employee Benefits service and support team, including recruitment, onboarding, training & development, performance management, and engagement. Foster a positive, engaging work environment to attract and retain top talent. Work with HR and the VP of EB to develop a career pathing plan for existing team members. Ensure effective and efficient business processes and procedures are in place. Optimize quality and volume of work. Workforce planning to meet business objectives and goals. Schedule regular meetings and check‑ins with individual team members to discuss performance and goals. Ensure proper provincial licensing as well as insurance company contracting is in place. Collaborate with national and corporate resources. Support management with the oversight of accounts receivable or revenue allocation as needed. Other duties and responsibilities as assigned. Talent Management Responsibilities Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc. Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations. Focus on development and career pathing for team members. Approve and manage staff schedules such as vacation, appointments, education. Coordinate vacation back‑ups as needed. Host and maintain regular monthly meetings with the team. Schedule quarterly check‑ins and annual year‑end reviews with individual team members to discuss performance and professional goals. Know when to elevate issues to the next level of management. Assist in establishing team priorities and goals. The Requirements A strong aptitude to work collaboratively with direct reports, colleagues, business partners, and front‑line talent to create a results‑driven team. Strong communication skills (verbal & written). Excellent interpersonal skills. Able to manage a team of staff in a dynamic, fast‑paced environment. Strong organizational skills. 5‑10 years group benefits experience. LLQP Licensed (in BC or other provinces). Asset Experience That Will Make You Stand Out Industry designation (CEBS or other). Prior experience managing and developing talent. Compensation and Benefits The expected salary range for this position is $90,000 to $120,000 and may be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. Hub International offers comprehensive benefits and total compensation packages, which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, eligible bonuses, and commissions for some positions. #J-18808-Ljbffr