About the Location Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. What You’ll Be Doing Platform ownership & strategy – reliability, scalability, compliance and reusable capabilities. Own the end‑to‑end PMS platform strategy, roadmap and lifecycle for Opera Cloud & APIs. Define and prioritize enhancements aligned with business goals (guest experience, revenue optimization, operational efficiency). Act as the global subject matter expert for PMS capabilities and industry trends. Partner with senior stakeholders across Operations, Commercial, Finance and Technology, Innovation & Data teams. Delivery Leadership Plans platform changes, global deployments, upgrades and rollouts across properties. Establish KPIs to measure platform performance and business impact. Vendor Management Manage relationship with Oracle Hospitality for Opera Cloud. Influence product roadmap and advocate for enhancements. Coordinate with system integrators and third‑party vendors. Act as escalation point for critical platform issues. Technical Leadership & Architecture Provide technical oversight for PMS integrations (CRS, POS, CRM, RMS, Synxis, Brand Website and Mobile App). Ensure scalable, API‑driven architecture aligned with cloud‑first principles. Govern system configuration, data standards and environment management. Partner with enterprise architecture to align PMS within the broader ecosystem. System Support and Escalation Serve as the PMS Cloud Platform escalation point of contact for hotels. Escalate high priority system issues to vendors/local dealers and internal teams. Review and prioritize escalated issues and enhancements with other corporate platform owners. Work with the Hotel System Support Team to identify solutions for high priority issues. Act as liaison between local dealers/vendors to resolve system issues. People Management Work closely with cross‑functional product owners to support new initiatives while maintaining PMS standard configuration integrity. Foster a high‑performing, collaborative and accountable team culture. Drive knowledge sharing, documentation and capability building across regions within the Hotel Systems Support Team. KPIs & Metrics SLOs/SLAs, uptime, latency, reliability, platform adoption. Other Perform other projects as requested by senior management. What You Bring 10+ years of experience in enterprise platforms specializing in hospitality technology. Strong hands‑on experience with Opera Cloud (configuration, implementation or platform ownership). Experience managing system implementations, upgrades or large‑scale deployments. Excellent communication and leadership skills. Strong problem‑solving and analytical skills. Bachelor’s or Master’s degree in Information Technology, Computer Science or related field. Certifications (considered an asset): CompTIA Security+, IAT Level II Certification, AWS Certified Solutions Architect, AWS Cloud Practitioner, Microsoft Azure. Demonstrated experience leading teams and delivering results in a global environment. Strong understanding of hotel operations (Front Office, Reservations, Housekeeping, Revenue). Excellent experience with Microsoft Excel, Word, Power Point and Visio. Knowledge of Opera Cloud integrations to other hotel systems such as HotSOS, Delphi FDC, Simphony Cloud POS, Book4Time and Payments. Key Skills / Who You Are Communication Writes and speaks clearly, concise and easy to understand. Translates technical requirements to business stakeholders. Delivers complex messages clearly with sensitivity to others’ needs, cultures and backgrounds. Contributes meaningfully and concisely to meetings and discussions. Clarifies issues, listens attentively and asks follow‑up questions. Reviews written work for accuracy, tone and grammar. Delivering Results Detail oriented, self‑motivated and innovative. Works hard, stays focused and meets goals. Seeks and uses feedback to drive performance improvement. Shows initiative, takes on new responsibilities. Overcomes obstacles without ‘ruffling feathers’ and perseveres under challenge. Delivers on promises and can be trusted to follow through. Handles pressure, meets deadlines in fast‑paced environment. Flexibility & Adaptability Responds enthusiastically to changing needs. Supports new programs and ways of working. Remains calm when plans change. Multi‑tasks and handles multiple priorities. Openness to try new ideas and experiments. Adequately handles unforeseen changes. Excellent people skills on multidisciplinary teams. Creative & Innovative Keeps current with new approaches, industry standards and research. Displays curiosity, imagination, and challenges status quo. Adapts to new opportunities quickly and effectively. Seeks ways to improve results in work context. Shares ideas and supports others’ innovations. Problem Solving Analytical, organized and problem‑solving skills. Comfortable discussing potential problems with colleagues. Uses experience to identify root cause and propose solutions. Breaks problems into components and uses logic and analysis. Influencing Uses positive language, builds rapport and highlights benefits. Other Skills Translate business needs into software specifications and requirements. Project Management methodologies, timely delivery. Understand, chart and direct inter‑systems data flow and integrations. Agile methodology, Scrum. Debugging, code review, automation. Salary Range: $130,000 – $170,000 Hybrid Working Model: Requires 3 days per week at 20 York Mills Rd, Toronto, Ontario with travel as needed to 1165 Leslie St, Toronto, Ontario. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. #J-18808-Ljbffr