Work Location: Montréal, Quebec, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay Details: 22.50 $/$22.50 – 28.33 $/$28.33 CAD Job Description The Customer Experience Associate at TD Canada Trust is responsible for performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. The Associate helps ensure a positive customer experience while promoting banking solutions and building deep relationships. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a fast‑paced environment Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Fluency in both French and English Language Requirement (Quebec Only) Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français. #J-18808-Ljbffr