Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Digital Workplace Experience Engineer This key member of the Digital Workplace team drives the human side of technology change and builds frameworks that make change scalable and repeatable. The role operates as a principal-level individual contributor focused on designing scalable experience, change, and adoption systems rather than executing isolated deliverables. You will shape strategy, standards, playbooks, and operating models that enable platform teams to deliver consistent, high‑quality employee experiences at scale.What This Role Is Accountable ForDesigning and embedding scalable EX, change, and adoption frameworks across the Digital Workplace ecosystemDriving measurable improvements in platform adoption, usability, and employee confidence through data‑informed strategiesServing as the voice of the end employee in Digital Workplace design, configuration, and delivery decisionsEnabling platform and engineering teams with clear standards, playbooks, and insights to deliver consistently strong employee experiencesEmployee Experience (EX)Lead end‑to‑end EX strategy for the deployment of new and enhanced COTS Digital Workplace products, ensuring solutions are intuitive, accessible, and aligned with end‑user needs.Conduct user research, persona development, journey mapping, and usability testing to inform design and deployment decisions.Partner with product owners, IT, and business stakeholders to translate user insights into actionable product and configuration improvements.Establish and maintain EX standards, design principles, and feedback loops across the Digital Workplace application ecosystem.Advocate for the end‑user experience throughout the product lifecycle — from requirements gathering through post‑deployment optimization.Change ManagementDevelop and execute structured change management plans using industry‑recognized frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey) for all Digital Workplace platform initiatives.Conduct change impact assessments and stakeholder analyses to identify resistance points, change readiness gaps, and communication needs.Define and track change management success metrics throughout the change life cycle, including indicators such as readiness, engagement, adoption progression, and post‑deployment stabilization.Collaborate with HR, other IT teams, Communications, and senior leadership to align change strategies with organizational culture and business priorities.Manage change management activities across multiple concurrent Digital Workplace programs and projects.Adoption & TrainingDesign and implement comprehensive adoption programs to drive successful uptake of new and enhanced Digital Workplace tools and platforms.Create multi‑channel communication plans and enablement materials including training guides, e‑learning modules, quick reference cards, and video content.Establish adoption KPIs (e.g., active usage, feature adoption, training completion, employee satisfaction signals) and leverage analytics to measure platform utilization, identify adoption barriers, and iteratively refine strategies.Build and manage a Champion/Super User network to scale adoption support across business units and geographies.Deliver live and virtual training sessions tailored to diverse audiences, including end users, managers, and IT staff.Stakeholder Engagement & GovernanceServe as the primary point of contact for change and adoption‑related communications across all Digital Workplace initiatives.Build trusted relationships with business unit leaders, regional teams, and cross‑functional partners to ensure alignment and buy‑in.Contribute to governance frameworks that support sustainable, repeatable change and adoption processes.Provide regular, outcome‑focused reporting on adoption health, change progress, and risk mitigation, translating data into actionable insights for Digital Workplace leadership.Platform & Environment StewardshipManage EX, change, and adoption activities across a global Digital Workplace ecosystem that includes Microsoft 365, Google Workplace, Adobe, Druva, Lucid, Zoom, and additional COTS applications.Develop platform‑specific adoption strategies that account for the nuances of each application, its target user segments, and its integration points within the broader Digital Workplace environment.Support a predominantly Windows endpoint environment (~85%) while ensuring change and adoption deliverables are equally effective for macOS users (~15%).Partner with platform owners and IT teams to stay current on roadmap changes, upcoming releases, and deprecations — proactively initiating change and adoption planning ahead of employee‑impacting events.Collaborate with developers and technical teams to influence how Digital Workplace solutions are built, configured, and presented to users, translating EX research findings and business requirements into clear, actionable specifications.Apply technical fluency to platform customization contexts such as ServiceNow ITSM EX configuration and M365 extensibility (e.g., SharePoint, Power Platform, Teams).Qualifications Required5+ years of experience in Change Management, Employee Experience, or Digital Adoption roles within a corporate IT or Digital Workplace environment.Ability to collaborate effectively with developers and technical teams, translating EX insights and business requirements into actionable specifications that influence how Digital Workplace solutions are built and configured without necessarily writing code.Demonstrated experience managing change for enterprise COTS technology deployments, with direct exposure to one or more of the following: Microsoft 365, Google Workplace, Adobe Creative/Acrobat suite, Druva, Lucid (Lucidchart/Lucidspark), or Zoom.Proficiency in change management methodologies; Prosci/ADKAR certification or equivalent strongly preferred.Strong EX fundamentals, including employee research, journey mapping, persona development, and usability testing.Excellent written and verbal communication skills with the ability to tailor messaging to executive, manager, and end‑user audiences.Experience developing and delivering training content across multiple formats and delivery channels.Proven ability to manage multiple concurrent initiatives in a fast‑paced, matrixed organization.PreferredExperience in a global enterprise environment with multi‑region stakeholder management across the Americas, EMEA, and APAC.Hands‑on experience supporting end users across both Windows and macOS endpoints.Coding experience or technical familiarity is a strong asset — especially around ServiceNow ITSM configuration and EX customization, or M365 platform extensibility (e.g., Power Platform, SharePoint customization, Teams app development).Familiarity with Digital Workplace platforms and the broader ecosystem of productivity, collaboration, and endpoint management tools.Exposure to RPA, AI‑assisted tools, or intelligent automation initiatives from a change and adoption perspective.Experience with adoption analytics platforms or dashboards (e.g., Microsoft Viva Insights, Google Workspace dashboards, WalkMe, Pendo).Bachelor’s degree in Organizational Psychology, Human‑Computer Interaction, Information Systems, Communications, or a related field; advanced degree a plus.Pay RangesUnited States – Dallas Infomart Office (DAI): 103,000 – 155,000 USD / AnnualCanada – Toronto Office (TRO): 112,000 – 162,000 CAD / AnnualPoland – Warsaw Office (WAO): 257,000 – 425,000 PLN / AnnualThe targeted pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training. The base pay does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsEmployee Assistance ProgramHealth, life, disability, and voluntary plans for you and your eligible family members.Retirement contributions and plans.Paid Time Off (PTO) and paid holidays.Additional benefits such as Flex Wallet, Multi‑sport Card, Lunch Pass Card, remote‑work allowances, and statutory reimbursements.Benefits vary by country and are subject to applicable plan or program terms.EEO Statement Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. We are an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy, medical condition, sexual orientation, gender identity or expression, marital status, veteran or military status, age, disability, genetic information, political affiliation, or any other status protected by applicable law.Artificial Intelligence in Hiring Process We use artificial intelligence in our hiring process. Learn more here.This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.#J-18808-Ljbffr