Your Opportunity at ARC’TERYX This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals. Reporting to the SAP Training Manager, you will play a key role in shaping how the platform is governed and used across the business, balancing day‑to‑day execution with longer‑term product vision. You will play a hands‑on ownership role of platform capabilities, and will have the opportunity to build processes, standards, and operating models that do not yet exist. You will help establish scalable governance, content standards and reusability, analyze usage patterns, and help extend the chosen digital adoption platform across Arc’teryx as the tool of choice. You will work through a blue‑sky implementation landscape navigating uncertainty and change, backing your expertise and knowledge of the product. This is an opportunity for someone who is motivated by the opportunity to build a legacy. This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Meet Your Future Team The ERP and Corporate Applications team is in the Technology vertical of Arc’teryx. You will be in the same team as other product managers, who partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets. As part of this team, you would be collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others. This is a new team with a fresh mandate to implement best‑in‑class digital adoption practices in the company. Core Activities Managing and improving the adoption of our DAP, ensuring its smooth operation, accessibility, and effectiveness in meeting the organization's digital transformation goals Building, engaging, and scaling a community of ‘power users’ in the organization as part of a decentralized operating model Collaborating with subject matter experts and technical knowledge owners to develop and implement engaging training content within the tool Providing technical support and guidance to a community of users on DAP functionality, troubleshooting issues, and optimizing user experience Providing subject matter expertise in an advisory capacity by driving best practice recommendations on tool adoption and providing timely product-related advice Defining, monitoring, & maintaining content quality standards to ensure content hygiene Ownership of content transports from editor to test and to production. Instituting a well‑defined and repeatable protocol for content transports Training and on‑boarding new users of the tool effectively Future Projects Establishing governance guardrails, content standards, naming conventions and role guidelines to ensure hygiene, reusability and scalability Owning the analytics and insights feature of the platform; analyze usage patterns and make suggestions & recommendations Driving the operating and enablement model; train users, compile training documentation, and holding office hours (when necessary) Scaling WalkMe as an enterprise platform by supporting expansion into new use cases and applications while maintaining platform health and technical hygiene Triaging and working on new support tickets related to incidents or operational support Managing the rollout of new training assets, into a larger knowledge base that supports new user on‑boarding and rapid adoption Create content in the DAP Platform – Smart WalkThrus, Launchers etc. and deploy to a user base Qualifications 8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles, with hands‑on experience designing or supporting in‑app guidance at scale Understanding of point‑of‑use enablement, typical user pain points, and countermeasures required Direct experience or certification in the WalkMe Digital Adoption Platform Strong subject matter expertise in WalkMe or similar DAP products and ability to advise new users on technicalities and troubleshoot issues proactively Experience scaling similar DAP software and enthusiasm for building Knowledge of content and governance standards and implementation in previous roles Knowledge of DAP integrations considered an asset Experience in the retail sector considered an asset Experience with SAP GUI and/or Fiori considered an asset Self‑guided individual with autonomous leadership qualities and growth mindset Compensation The salary range for this role is CAD$82,000 - CAD$108,000. Total Rewards Health & wellbeing – Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender‑affirming care and a 24/7 Employee Assistance Program (EAP). Financial wellbeing – RRSP matching and eligibility for Arc’teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable. Time & flexibility – Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore). Family support – Parental leave top‑up and a nesting period for new parents. Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. #J-18808-Ljbffr