Elevate customer insights as the Manager of Customer Analytics at Jobber. Drive data-informed strategies that shape the service experience for small businesses.As a critical member of the Analytics & Insights team, you will manage a diverse team of analysts dedicated to supporting post-sales processes. Your focus will be on leveraging data to deepen understanding of customer journeys, enabling informed decision-making across departments. By fostering collaboration and analytical rigor, you will directly influence the strategies that enhance customer success and retention metrics.Key Responsibilities:• Manage and mentor a team to deliver analytical insights• Partner across functions to define customer success metrics• Conduct detailed analyses of onboarding and customer engagement• Create decision-support tools for proactive customer management• Lead initiatives to optimize customer lifetime valueRequirements:• Proven leadership in analytics roles• Expertise in Customer Success and lifecycle analytics• High proficiency in SQL and BI visualization tools• Knowledge of predictive analytics and AI-driven techniques• Strong skills in stakeholder communication and managementContribute to transforming customer experiences through strategic analytics leadership at Jobber.#J-18808-Ljbffr
Jobber Customer Analytics Management
JOBBER
edmonton, edmonton
Published 23 days ago
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